EV OWA External URL
Sorry if this is a double post, my original one has not shown up in the Forum.
I am trying to configure EV for OWA at a customer.
They have EV 10.0.2 on a Windows 2008 R2 Server.
They have 2 CAS Servers and 2 separate Mailbox Role Servers.
They use owa.company.com for both internal and external owa access.
The Exchange Environment is 2010.
I have installed the extensions on the 2 CAS Servers, ran the owauser.wsf cscript on Enterprise Vault, restarted services and sync'd mailboxes.
When logging into OWA whilst on the network, I can retrieve archived items and can see the EV toolbar etc.
However, when I log on externally I cannot see the toolbar or retrieve items.
I have followed the following technote and believe the configuration is the "Different IP Address" example on page 16.
If I have chosen the right way to configure it, what would be the IP address(es) that go in the EnterpriseVault_ExternalIPAddresses web.config setting?
I'm aware that the Enterprise Vault server needs to be published for Search / Archive Explorer but I'm not too worried about this stage at the moment.
Thank you for any help