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EV PST Import to VaultStore generate error ?

Created: 15 Aug 2012 • Updated: 08 Dec 2012 | 8 comments
This issue has been solved. See solution.

When I tried to import several PST into EV, I got hte following Error:

 

PSTs that failed to be migrated:
-------------------------------------------------
PST: S:\PST Collection\Joni Kempot\Archive 2.pst  -->  Archive: Joni Kempot;   Mailbox: Joni Kempot (Unspecified error. Please check the event log     )
PST: S:\PST Collection\Joni Kempot\Archive Deleted & Sent Items.pst  -->  Archive: Joni Kempot;   Mailbox: Joni Kempot (Unspecified error. Please check the event log)
 
and here's the content of the event log:
 
Event Type: Error
Event Source: Enterprise Vault 
Event Category: Migrator Server 
Event ID: 6469
Date: 16/08/2012
Time: 3:10:33 PM
User: N/A
Computer: EVServer01-VM
Description:
An exception has occurred.
 [Internal reference CMigrator::StartWorking/ce] 
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Data:
0000: 3c 30 78 38 30 30 34 30   <0x80040
0008: 36 30 63 3e               60c>    

can anyone please assist me what is happening here ?

Thanks,

DG

Comments 8 CommentsJump to latest comment

ZeRoC00L's picture

Have you seen this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH51079

If the above does not apply, please specify your EV version and outlook version on the EV server.

If this response answers your concern, please mark it as a "solution"

Dushan Gomez's picture

EV 8.0 SP4

Outlook 2007 SP3

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

 

Dushan Gomez's picture

What I'm trying to do is to import the PST into the EV server not the other way around.

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

 

ZeRoC00L's picture

I understand, that's why the outlook version on the EV server is important.

You can open the PST without problems in Outlook ?

Is it only this PST causing problems or all PST files ?

If this response answers your concern, please mark it as a "solution"

LCT's picture

Dushan,

when you get errors such as this, best to dtrace the PST import (Migration Issues)

http://www.symantec.com/business/support/index?page=content&id=TECH38122

It will provide a lot more info for what is happening.

Could dtrace the problem and attach the dtrace file?

The technote that ZeRoC00L attached is more likely to be the cause of your issue but without the dtrace won't be able to confirm.

Rob.Wilcox's picture

I agree with all of the above .. see if you can successfully open the PST using Outlook on the EV server.  Any group policies knocking around which FORCE ANSI for new PST files?

AKL's picture

I've seen that error a LOT while doing PST migrations. You can try to split the PST file and then import it.

Basically EV complains about size of PST file randomly in DTRace and hence fails migration within couple seconds, split & import works fine in those cases

Thank You

AKL

JesusWept3's picture

I've seen that also on Exports as well, because EV now allows you to over the 1.5GB limit it had before, it would allow to go up to 20GB but then when it hit 20GB it just never rolled over and spewed errors.

But the error you're getting saying mapi store full may indicate something like PSTDisableGrow is set on the EV Server?

SOLUTION