Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

EV search.asp returns failed to perform the search request if user is not archived on that host

Created: 01 Apr 2013 • Updated: 05 May 2013 | 4 comments
ChuckU's picture
This issue has been solved. See solution.

My environment consists of EV 9.0.2 with 3 Journaling servers, 4 mailbox archiving servers and a DA server. When a user goes to the webapp on any server that does not archive their mailbox, they are unable to get search results back.

For example, User A is archived by a task on MailArch01, but goes to http://MailArch04/enterprisevault/search.asp to search for an email, they will get "failed to perform the search request" returned. No events are logged in the event log. However, if User A goes to http://MailArch01/enterprisevault/search.asp to search, they get the expected results showing archived items.

So, I am getting no cross server search ability from the webapp search. But, if I do a search from the admin console on any user from any archive, it works properly.

So far I have done the following:

  1. On the EnterpriseVault site in IIS, ensured Anonymous Authentication disabled, also that Basic and Windows Authentication are enabled
  2. For Basic Authentication, ensured Default domain and Realm were entered.
  3. Added DOMAIN=XXXX to the webapp.ini file
  4. Verified vault service account has access to all servers and archives.
  5. Run “Rebuild Index” on several mailboxes that I am using for testing.

Any ideas or help would greatly be appreciated!

Operating Systems:

Comments 4 CommentsJump to latest comment

Rob.Wilcox's picture

Have you looked at the IIS logs on the chosen servers?

Have you done a dtrace of w3wp on each of the servers (and authserver too, I think)?

JesusWept3's picture

Also have a look at the System logs on each of the EV Servers and have a look to see whether you are getting Distributed COM errors as it sounds like search can't invoke the indexing DCOM package on the remote servers

SOLUTION
Rob.Wilcox's picture

Ah yes, JW3 might be hunting down the right lines there..  Check event logs on both of the chosen servers, see if anything shows up.

Advisor's picture

refer following technote:

http://www.symantec.com/docs/TECH71377

Performing a search the user receives "failed to perform search request" and DCOM 10016 is logged in the Windows System Event log