EV will not archive e-mail alerts from sharepoint
Has anyone ran into an issue where vault will not archive the alert e-mails from sharepoint?
We are running EV9 (very soon to be EV10) and sharepoint 2007 and when a user gets an email alert (for example, an item added to a document library, modification to a item, etc.) those email alerts error out with: "Cannot move the items. The item cannot be moved. It was either already moved or deleted, or access was denied." (with a manual move). I am not sure how they behave when they hit the automatic archive threshold (for us is 90 days). Other emails can be archived manually with no issue.
Im at a bit of a loss on how to troubleshoot this, or what the issue might be. When I compare the message properties of a sharepoint alert vs. a standard email message they look alot different. For example,
a standard plain-text email:
Received: from xxxxxxxx by xxxxxxxxx with
Microsoft SMTP Server id 0; Thu, 13 Sep 2012 06:00:53 -0700
Thread-Topic: Daily Storage Alert!
Subject: Daily Storage Alert!
Date: Thu, 13 Sep 2012 06:00:54 -0700
Content-Type: text/plain (I think this is the ‘type’ of message)
X-Mailer: Microsoft CDO for Windows 2000
X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17609
X-Auto-Response-Suppress: DR, OOF, AutoReply
And here is the properties of a sharepoint alert email:
Received: from 000000000 by
000000000 (000000000) with mapi; Thu, 13 Sep 2012 09:32:03
Content-Type: application/ms-tnef; name="winmail.dat" (This type is quite different looking)
Date: Thu, 13 Sep 2012 09:32:03 -0700
Subject: FW: Mike's Weekly NWR Simulation Report
Thread-Topic: Mike's Weekly NWR Simulation Report
x-sharing-remote-name: Weekly NWR Simulation Report
Any thoughts on this?