Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

EV10 FSA recall issues while using passthrough recall

Created: 19 Dec 2012 • Updated: 27 Dec 2012 | 4 comments
This issue has been solved. See solution.

Hi,

We are having issues while using EV10 FSA recall issues while using passthrough recall.

Randomly archived files failed to open with error - you do not have write permissions to this file.

When we disable passthrough recall it works fine for any archived files.

Any idea what the issue could be?

Many Thanks

Comments 4 CommentsJump to latest comment

TonySterling's picture

So Passthrough works okay and then you just get this error and have to disabled it?

What are your file servers?

ia01's picture

Correct, passthrough recall works sometimes but most of the time it doesn't. End users start getting those error while opening an archived file. If we disable passthrough all together then end user never gets any error.

Various file servers - Windows 2003 and Windows 2008 R2

EV 10.0.1

 

Rob Brenner's picture

We had issues reported with 10.0.1 which have been confirmed as resolved in 10.0.2.

SOLUTION
Rob Brenner's picture

I don't have much detail about what exactly has been fixed but not only the issue was resolved in-house, a customer has also confirmed that the upgrade resolved the issue.

It would be worth a try