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EV10 issue with SSL

Created: 20 Jun 2012 • Updated: 05 Sep 2012 | 2 comments
This issue has been solved. See solution.

Hi all,

I just finished migrating our EV to version 10.0.1 on new hardware.  Everything migrated over fine with the Server Settings Migration Wizard.  But now when my users double-click an archived item the full message does not get retrieved; they just get the stub contents.  When they click the "View the original item" link in the stub, it tries to open the message over https since that's how I've configured it, but it fails.  If they remove the "s" from the "https", keeping the same URL, the message loads fine.  I had imported the old SSL certificate to the new server because it has the same hostname/IP (the old server was shut down).  I thought maybe this was causing the problem, so removed that certificate and installed a brand new one, but the problem persists.  Does anyone have any suggestions on how I can fix this?  Thanks in advance!

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AndrewB's picture

in the site properties of your new server is it set to use https on ssl port 443? did you also make the necessary changes in IIS for this?

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner |

Andrew G.'s picture

What do they see when they go to https://<server>/enterprisevault?

And what do the IIS logs show for that request?