Video Screencast Help

EV10 - VAC Indexing - credential prompt

Created: 13 Dec 2013 • Updated: 17 Dec 2013 | 4 comments
GertjanA's picture
This issue has been solved. See solution.

Hello all,

When logged in to the EV-server, using an account that is Power Admin and Indexing Administrator in the Authorization Manager.

In the VAC, click on Indexing. I get a logon prompt.

When entering that account information, I get the Indexing dashboard.

When clicking Cancel, I have as summary:

HTTP Error 401.2 - Unauthorized

You are not authorized to view this page due to invalid authentication headers.

It seems to be going here:

Requested URL

D:\Program Files (x86)\Enterprise Vault\webapp\Indexing

I've verified rights, and do believe I should be able to access without issues. When logged in with the VSA, there is no issue.

Does anyone have an idea what to check next?



Operating Systems:

Comments 4 CommentsJump to latest comment

Arjun Shelke's picture

Do we have Failed Request tracing log of IIS?

VargheseR's picture

Can you check in the Local Security Policy on the EV server. Is the account part of

Log on as a service

Log on as a batach

Debug Programs

Replace a process level token

GabeV's picture


Does this user have admin access in the Enterprise Vault server? I just did a test in a 10.0.1 lab with a reguular user in AD and I have no issues. Only thing was that I added the user as a local admin.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

GertjanA's picture

Due to pressing other issues, I'll leave this one for next year to investigate/troubleshoot.

If I enter my account details, it eventually loads the Index summary dashboard. I'll investigate in january, and report how this has been fixed.

Thank you, Gertjan, MCSE, MCITP,MCTS, SCS, STS