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EV6 FSA Big trouble of recall file on NetApp

Created: 07 Dec 2005 • Updated: 22 May 2010 | 1 comment

Hi all,
We get this very strange problem, call is still open but i just want to know if someone already gets this problem

Config : W2K3 / EV6SP1 / FSA on NetApp F820
PlaceHolder install on EV Server to provide Shotcuts facility for all filers.

Problem : File Size 0kb, but seems normal on NetApp (FileSizeEmulation already set to 1)
Problem : File recall works but only after restart services (admin), after a while it is not working without specific error. Dtrace reveale an Access is denied error..but a simple restart of services allow file recall... ???
Problem : Symantec Antivirus recall file even if i specified ExcludedExes value or marK do not scan offlines file on AV configuration.

IF someone have an idea... ;0)

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Adrian Lowrance's picture

I had this same issue awhile back. The ExcludedExe regedit solved the problem for me. After adding Rtvscan.exe in the excludedexe value I haven't seen a problem since. It has been over two months now and no problems. Another one of our locations ran into an issue when using "Treesize" software on the file server. Since "Treesize" is constantly scanning files on the server like SAV. Once they removed "Treesize" they no longer had an issue recalling files.