EV80SP2 - strange issue in Archive Explorer
Updated: 22 May 2010 | 9 comments
This issue has been solved. See solution.
Hello all,
I have a user who, when clicking on the AE-icon in Outlook, only gets 47 archived mails to show. No folder structure is showing at all.
I have checked, when exporting the archive, it exports 10890 items.
I have checked, Search Safe, I can find and retrieve items from the date when his mails first got archived.
I have rebuild the index (both update (first), than rebuild (second)) to no avail.
I think I have two options:
Export Archive to mailbox.
Disable user for archiving
Delete Archive
enable user for archiving
Create new archive
Import pst into archive
Option2
Have user delete the EV-shortcuts
Export archive to mailbox, and have it re-archive.
Does anyone what else might resolve this?
Thanks.
Gertjan
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Hey mate, have you seen
Hey mate,
have you seen this?
http://seer.entsupport.symantec.com/docs/290151.htm
Tony Sterling
support.veritas.com/docs/2901
support.veritas.com/docs/290151
Try the link above and see if it works..
Hi GertjanA, In addition to
Hi GertjanA,
In addition to the tech article mentioned by Chai and Tony you can run the following SQL query against the EnterpriseVaultDirectory
USE EnterpriseVaultDirectory
SELECT * from ArchiveFolderView
WHERE ArchiveVEID = '131388868EEAC394F838B4F73C68DF55E1110000vault'
AND PARENTFOLDERROOTIDENTITY IS NULL
order by FolderName
Replace the ArchiveVEID with the effected user's archive id. I reckon you will get a list of folders with ParentFolderRootIdentity = NULL including the Top of Information Store
Thanks a mill.
Going to try that.
Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so
all NULL
Indeed. Thanks.
Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so
more help needed
The document assums the folders have an identity.
I have multiple folders having NULL (about 6 out of (!)). How do I determine the value for the incorrect subfolders. (column ParentFolderVEID also is NULL for those folders)
Top of Information store = NULL
Thanks.
Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so
call in to support, i believe
call in to support, i believe they now have a utility to fix this
Called support.
Will report (and close) when solved.
If interested, case-id 411-628-934
Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so
document 317799
The issue I am facing is described in document 317799
http://seer.entsupport.symantec.com/docs/317799.htm
Unfortunately, in 80SP2, this means exporting archive, removing archive, importing pst (including steps of disabling mailbox etc)
Gertjan
Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so
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