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EV9 - Status - Severe alert - old date

Created: 08 Apr 2014 • Updated: 09 Apr 2014 | 4 comments
GertjanA's picture
This issue has been solved. See solution.

Hello all

EV90SP4 - Windows 2008R2

On 28-03-2014, some issue occurred, causing a Severe alert for Exchange Mailbox Synchronization. The alert is still there. Even when running a 'check now', that error does not disappear.

The bottom pane shows:

The monitor terminated unexpectedly.

Details:
System.Runtime.InteropServices.COMException (0x80040E21): Exception from HRESULT: 0x80040E21 at KVS.EnterpriseVault.Interop.DirectoryConnectionObjectClass.GetLongRunningMonitoringJobs(String monitoringItemEntryID, Int32 maxRecordsToReturn) at KVS.EnterpriseVault.Monitoring.JobMonitorBase.GetLongRunningMonitoringJobsXML(Int32 maxResults) at KVS.EnterpriseVault.Monitoring.ExchMbxSyncMonitor.RunNow(MonitorRunType runType) at KVS.EnterpriseVault.Monitoring.MonitoringThreadBase.ScheduleThread()

Is there anyway to remove these alerts?

Thanks.

Gertjan

Operating Systems:

Comments 4 CommentsJump to latest comment

JesusWept3's picture

A similar issue was Fixed in 10 SP3 apparently
Maybe there's a fix in 9 SP5

http://www.symantec.com/business/support/index?pag...

Maybe worth contacting support and quoting that ETrack number seeing if there's any workaround since no more EV9 updates are being made anymore

plaudone's picture

I don't see that this is addressed in 9.0.5.  

Checking for possible workaround. 

 

plaudone's picture

You can get the MonitoringItemEntryId from the Monitoring table in the Directory database for the MonitoringItemType = 28 as this is for the sync.   Then run the following to get the history of that check.  

select * from MonitoringHistory
where MonitoringItemEntryId = 'ID_from_monitoring_table'

You should be able to delete the one that failed.

 

 

 

SOLUTION
GertjanA's picture

Thanks plaudone,

that did the trick. FYI, we will be upgrading this environment to EV10SP4CHF2 next week.

Thank you, Gertjan, MCSE, MCITP,MCTS, SCS, STS
Company: www.t2.nl

www.quadrotech-it.com

www.symantec.com/vision