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EV90SP2 - Event 13360, 8453, referring DeleteArchiveFolders

Created: 16 Jan 2013 | 3 comments
GertjanA's picture

Hello all,

Hopefully one of you has seen this, and resolved it...

When restarting the storage server on one of the Mail Archiving servers, I get some errors in the eventlog, which make me think there is an issue with deleting empty folders from the archives. Registryket DeleteEmptyFolders is present, but has value 0 (which indicates it is finished)

13360, 13360 then 8453

The first 13360:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          16-1-2013 15:52:01
Event ID:      13360
Task Category: Directory Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      server.europe.intranet
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: CADODataAccess::ExecuteSQLCommand .\ADODataAccess.cpp [lines {1407,1409,1424,1442}], built Mar 14 10:54:54 2011):

Description: 

Cannot insert the value NULL into column 'Result', table 'tempdb.dbo.#DeletedFoldersXML__________________________________________________________________________________________________000000000E54'; column does not allow nulls. INSERT fails.
 
 
SQL Command:
 DeleteArchiveFolders
 
 
Additional Microsoft supplied information:
 
Source:       Microsoft OLE DB Provider for SQL Server
Number:       0x80040e2f
SQL State:    23000
Native Error: 00000515
HRESULT  0x80040e2f
 

The second 13360:
Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          16-1-2013 15:52:01
Event ID:      13360
Task Category: Directory Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     server.europe.intranet
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: CADODataAccess::ExecuteSQLCommand .\ADODataAccess.cpp [lines {1407,1409,1424,1442}], built Mar 14 10:54:54 2011):

Description: 

The statement has been terminated.
 
 
SQL Command:
 DeleteArchiveFolders
 
 
Additional Microsoft supplied information:
 
Source:       Microsoft OLE DB Provider for SQL Server
Number:       0x80040e2f
SQL State:    01000
Native Error: 00003621
HRESULT  0x80040e2f

The 8453:
Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          16-1-2013 15:52:01
Event ID:      8453
Task Category: Directory Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      server.europe.intranet
Description:
The EnterpriseVault.DirectoryService object reported an error.
 
The error code was 0x80040e2f

 

I've dtraced the storagedelete, and it seems to be an issue with the deletion process, but I am not sure. The dtrace is attached. The error shows in line 388, and at line 367 the initial action seems to start.

Any hints are highly appreciated!

Thanks in advance, Gertjan

Comments 3 CommentsJump to latest comment

JesusWept3's picture

Any chance of getting a DTrace of DirectoryService and StorageDelete on their own?
 

GertjanA's picture

Hello Alex,

Do you mean dtrace them seperately, or the 2 in 1 dtrace. Attached dtrace is for the 2 in 1 trace.

restarted storage service at 9:51

Trace file is approc 10MB, attached file is zipped.

AttachmentSize
tracelog.zip 639.91 KB

Thank you, Gertjan, MCSE, MCITP,MCTS, SCS, STS
Company: www.t2.nl

www.quadrotech-it.com

www.symantec.com/vision

GertjanA's picture

Bump :-)

Does anyone have an idea on this?

Thank you, Gertjan, MCSE, MCITP,MCTS, SCS, STS
Company: www.t2.nl

www.quadrotech-it.com

www.symantec.com/vision