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EVClient_en.msi Does not install

Created: 28 Feb 2008 • Updated: 21 May 2010 | 3 comments
I am trying to get a users vault options up and going on Windos XP usingOutlook2003 .
We installed the Evclient_en.msi file wich works all fine we run the install, no problems there once it completes click finish and goto the vault option in tools and it isnt even there.
We found after we install it that no setup files or nothing are added to the C: to show us that it has been installed. And nothing is showing in the Add/remove options in the control panel.
Outlook hasn't disabled it and its not in the outlook Ad-in managers options.
All the server settings are synced and upto date because pretty much every other user has it with the same setup that we used and we checked that he is does have access for vaulting.
We tried Fixmapi but still nothing.

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Mark Goldspink's picture
If anyone gets stuck we did finnaly find out how to resolve it.
We had the version 6 install file wich we installed and that worked all fine. Once version 6 was installed we installed version 7 wich just upgraded version 6's files and installed all fine you could see on the version 7 install wait time that files were actually being copied to the files with before they wernt.
Once version 7 was installed just restarted outlook and everything was back to normal
RahulM's picture
The update is really appreciated Mark.Could you also tell us the exact product version that you were trying to install?
Mark Goldspink's picture
The Product version was Build
The version we installed first to get build 7 to work properly was Build 6.0