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Created: 24 Nov 2013 • Updated: 22 Feb 2014 | 2 comments
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Hello All,

I read the product documentation, but some things are not clear for me. For my understanding has no direct access to Office 365, and just work with the functionality of a journaling mailbox at Symantec. But how work the mailbox archiving from technical view ? The mailbox content archiving must by run via the journaling mailbox, but what about the user mailbox handling in O365 ?

With EV "non cloud" the Users get mailbox content shortcuts to the archive, and the original Mail did not reside into the original mailbox because it was archived. But how is it in from User perspective ? Is the content in O365 also archived, and if yes how does this work technical without direct access to the Office 365 cloud ? Or is just a "mail duplication" feature which could be accesed via outlook plugin or something like that ?

I could not find these information or deeper technical information via the symantec website, does anybody have more information which could satifie my questions ? Thanks !

Best Regards


Operating Systems:

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jwong007's picture


End-user access of their archive information with Enterprise is different than Enterprise Vault.  First, you know that Enterprise Vault Mailbox archiving requires a small application to run on the end-user's computer. This application allows for the archiving, shortcuts, and mailbox pruning of the end-user's mailbox (based on the policies on Enterprise Vault).

Enterprise does not have any application that would be installed on the end-user's computer.  Therefore, shortcuts and mailbox management is not available from Enterprise  Journaling is simply an exact replica of the message is transported to the cloud archive respository.  So the original message to still sent to the intended recipient.  Therefore, the messages that are sent and received via Office 365 will still reside in the end-user's mailbox.

Enterprise has API integration with Office 365 so a folder can be created and placed in the end-user's inbox folder tree to access their archived messages (this would be both the Outlook desktop client and the Office 365 web mail client as well).  Enterprise breaks out the journal so that end-users have the ability to view the own archived messages from the journaled archive respository.  End-users have access to these immutable messages.  If you right-clicked on the actual Enterprise folder (in the end-user's inbox), go to the properties option, and the homepage tabe, you will find a URL to the portal (with ADFS the URL is unique to the ADFS certificate).

If you have any additional questions, please feel free to reach out to your Symantec sales representative.