Endpoint Protection Small Business Edition

Hi after i update enpoint protection to version 12.1, some not all xp clients having problem by login.

Event id 1053 RPC Server is not reachabel

Please help

Thanks

Rüdiger

What features are installed on these clients? Are you running the same Firewall policy on all the systems?

Are all XP clients running the same service pack? Are there any other errors reported in the Windows Event Viewer?

Hi, thanks for you reply

On the xp clients is nothing special intsall, office 2007, adobe reader, java, etc.

All clients have the same Firmeware policy!

Another error from Symantec antivirus:

Symantec Manipulationsprotect warning

Event id 45 jre6\bin\jqs.exe

Rüdiger

Can you provide a screenshot of these errors?

Thanks,

Thomas

here are the screenshots

Attachment(s)

Dok1.doc   117 KB 1 version

Please see the solution in this thread - https://www-secure.symantec.com/connect/forums/tamper-protection-alert-and-java-jqs

Let me know if this addressed your issue.

Regards,

Thomas

The Problem event id 45 is fix with the expection, but I still have the error 1053 Userenv!

I remove endpoint protection and reinstall it .... no change!!!

Any solution

Thanks

Rüdiger  

Please see this KB -

Unable to start SEP service , Error 1053: The service did not respond to start or control request in a timely fashion.

http://www.symantec.com/business/support/index?page=content&id=TECH138365&actp=search&viewlocale=en_US&searchid=1315325081957

Thaks for the link, but it do not work :-(

Any other idea?

Thanks

Rüdiger

Sorry for the delay in responding, I did not see the notification till now. Unfortunately I do not have another solution, at this point, I suggest you open a case with Symantec Support. Please update the thread with the solution, so that in the future, others with this problem will be helped.

Online Portal - https://mysupport.symantec.com/login.html

Phone - http://www.symantec.com/business/support/contact_techsupp_static.jsp

Regards,

Thomas