Endpoint Protection

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  • 1.  Event ID 1533 user profile not deleting after logoff

    Posted Apr 25, 2014 01:31 PM

    I am having a problem with user profiles not deleting when logging off Windows 2008 Server R2 machines running Symantec Endpoint Protection and Citrix. Event ID 1533 is showing in Event Viewer. Is there a resolution to this? Any help would be appreciated.

    Thanks



  • 2.  RE: Event ID 1533 user profile not deleting after logoff

    Posted Apr 25, 2014 01:32 PM

    Have you seen the best practice?

    Best Practices for Symantec Endpoint Protection on Citrix and Terminal Servers

    Also, what components are in use and what version of SEP?



  • 3.  RE: Event ID 1533 user profile not deleting after logoff

    Posted Apr 25, 2014 01:37 PM

    Yes, I have viewed best practices but there is no resolution there. We are running SEP 12.1.4. This user profile non-deletion is occuring on all our 2008 Servers right now.



  • 4.  RE: Event ID 1533 user profile not deleting after logoff

    Posted Apr 25, 2014 01:40 PM

    Seems like maybe auto-protect is keeping them locked and not allowing the deletion. Was this an issue before 12.1.4?



  • 5.  RE: Event ID 1533 user profile not deleting after logoff

    Posted Apr 25, 2014 02:37 PM

    Not as far as I can tell, it seems to have started occuring starting a few weeks ago



  • 6.  RE: Event ID 1533 user profile not deleting after logoff

    Posted Apr 25, 2014 03:40 PM

    I checked the fix notes for the latest version 12.1 RU4 MP1, but didn't see anything related to this.

    If you can easily reproduce it, I would place a call to support.

    Maybe as a test, temporarily disable auto-protect and see what the result...just to see if auto protect is the culprit