Endpoint Protection

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  • 1.  Event ID: 22

    Posted Dec 09, 2011 08:51 AM

    After installing Trail Version of SEP Client Version 12.1.1000.157 on my SERVER 2003, I get Event ID: 22 message that says "SEP Auto Protect failed to load. Application has encountered an error."  Can anyone help?

    jgemba



  • 2.  RE: Event ID: 22

    Broadcom Employee
    Posted Dec 09, 2011 09:03 AM

    try reinstalling after complete clean up of the earlier instance.

    check this link

    http://www.symantec.com/business/support/index?page=content&id=TECH102136



  • 3.  RE: Event ID: 22

    Posted Dec 09, 2011 09:04 AM

    Hello,

    When you find a warning in the Event Log that states that Auto-Protect did not load. Event ID 22: "Symantec AntiVirus Auto-Protect failed to load", there are multiple causes for this error, but most commonly there could be a problem with the virus definitions failing to load.

    Uninstalling and reinstalling will often resolve the virus definition issue.

     

    However, Try this first

    'How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually.'

    http://www.symantec.com/docs/TECH103176

     



  • 4.  RE: Event ID: 22

    Trusted Advisor
    Posted Dec 09, 2011 09:53 AM

    Hello,

    Since you are carrying SEP 12.1, Uninstalling and reinstalling will often resolve the virus definition issue.

    Try these steps provided in the Article below:

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    http://www.symantec.com/docs/HOWTO59193

    Hope that helps!!



  • 5.  RE: Event ID: 22

    Posted Dec 13, 2011 12:45 PM

    any update ?