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Event ID 4 Source: SRTSP

Created: 10 Feb 2014 • Updated: 24 Feb 2014 | 4 comments
This issue has been solved. See solution.

I am observed below event id is triggering for daily 2 times. but server is running with latest definition files and also noticed that their is few old definition files were existed in the below location. Can anyone please help me out to don't trigger in future.

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Source: SRTSP

Category: 0
Event ID: 4
Event Description: Error loading virus definitions.

Event Log Name: System
Event Log Type: Error
Event Log Date Time: 20140205200355.000000-300

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C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs  - Attached screen shot for your reference.

 

Operating Systems:

Comments 4 CommentsJump to latest comment

James007's picture

Try to clear corrupted definitions

 

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

 

Article:TECH103176 | Created: 2007-01-31 | Updated: 2012-03-29 | Article URL http://www.symantec.com/docs/TECH103176

Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

 

Article:TECH166923 | Created: 2011-08-10 | Updated: 2013-06-20 | Article URL http://www.symantec.com/docs/TECH166923

 

SOLUTION
karnika's picture

Thanks you James, I have deleted Old definition files from the server. And i am hold this case until tomorrow as this even id is triggering repetitively. 

I will contact you tomorrow once fix this issue.

.Brian's picture

What's the exact SEP version you're running here?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.