Symantec Developer Group

 View Only

  • 1.  Event ID 4 Source: SRTSP

    Posted Feb 10, 2014 02:26 AM
      |   view attached

    I am observed below event id is triggering for daily 2 times. but server is running with latest definition files and also noticed that their is few old definition files were existed in the below location. Can anyone please help me out to don't trigger in future.

    ----------------------------

    Source: SRTSP

    Category: 0
    Event ID: 4
    Event Description: Error loading virus definitions.

    Event Log Name: System
    Event Log Type: Error
    Event Log Date Time: 20140205200355.000000-300

    ----------------------

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs  - Attached screen shot for your reference.

     



  • 2.  RE: Event ID 4 Source: SRTSP
    Best Answer

    Posted Feb 10, 2014 02:33 AM

    Try to clear corrupted definitions

     

    How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

     

    Article:TECH103176 | Created: 2007-01-31 | Updated: 2012-03-29 | Article URL http://www.symantec.com/docs/TECH103176

    Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

     

    Article:TECH166923 | Created: 2011-08-10 | Updated: 2013-06-20 | Article URL http://www.symantec.com/docs/TECH166923

     



  • 3.  RE: Event ID 4 Source: SRTSP

    Posted Feb 10, 2014 05:06 AM

    Thanks you James, I have deleted Old definition files from the server. And i am hold this case until tomorrow as this even id is triggering repetitively. 

    I will contact you tomorrow once fix this issue.



  • 4.  RE: Event ID 4 Source: SRTSP

    Posted Feb 10, 2014 06:14 AM

    What's the exact SEP version you're running here?



  • 5.  RE: Event ID 4 Source: SRTSP

    Posted Feb 12, 2014 11:08 PM

    Did you need more help here ?