Video Screencast Help

Event ID 4 Source: SRTSP

Created: 10 Feb 2014 • Updated: 24 Feb 2014 | 4 comments
This issue has been solved. See solution.

I am observed below event id is triggering for daily 2 times. but server is running with latest definition files and also noticed that their is few old definition files were existed in the below location. Can anyone please help me out to don't trigger in future.


Source: SRTSP

Category: 0

Event ID: 4

Event Description: Error loading virus definitions.

Event Log Name: System

Event Log Type: Error

Event Log Date Time: 20140205200355.000000-300


C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs  - Attached screen shot for your reference.

Operating Systems:

Comments 4 CommentsJump to latest comment

James007's picture

Try to clear corrupted definitions


How to clear out corrupted definitions for a Symantec Endpoint Protection client manually
Article:TECH103176 | Created: 2007-01-31 | Updated: 2012-03-29 | Article URL
Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content
Article:TECH166923 | Created: 2011-08-10 | Updated: 2013-06-20 | Article URL
karnika's picture

Thanks you James, I have deleted Old definition files from the server. And i am hold this case until tomorrow as this even id is triggering repetitively. 

I will contact you tomorrow once fix this issue.

ᗺrian's picture

What's the exact SEP version you're running here?

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