Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Event ID 4224 category:- Auth server; found this Event ID for Microsoft exchange (Archiving)

Created: 04 Feb 2014 | 4 comments
sandeepk@jainamtech.com's picture

event id 4224.JPG

event id 4223.JPG

Enterprise vault Server goes hang and also I am not able to login in windows server with VSA account. Same time user also not able to access archived mail. So that we reboot the server (enterprise vault) after that it is working fine but we found above event ID.

Can you help me for this issue what was the cause behind this issue?

 

 

 

Operating Systems:

Comments 4 CommentsJump to latest comment

GabeV's picture

Hello,

You can re-apply the VSA password from the Enterprise Vault console (Directory properties). It will re-apply any permissions in DCOM components and Enterprise Vault services/resources.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

sandeepk@jainamtech.com's picture

Dear....

We already did above steps. but this is1st time we found this issue.

what was the cause of behind this issue you have any Idea?????

GabeV's picture

Without a dtrace log, it's really difficult to determine what could cause that error, However, if you are running Enterprise Vault 10, you can setup a backtrace and use that event ID 4224 to trigger the dtrace:

How to run Backtrace to help diagnose issues with Enterprise Vault
http://www.symantec.com/docs/TECH180757

If you are running Enterprise Vault 9.0, you can setup a trigger in the dtrace:

How to run dtrace using triggers with Enterprise Vault (EV)
http://www.symantec.com/docs/TECH48505

I hope this helps.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill