Video Screencast Help

Event ID 5219 Error

Created: 09 May 2006 • Updated: 22 May 2010 | 2 comments

Hello everyone,

I've just received this error. I had manually asked EV to synchronise folder permissions, but I'm not sure whether it's related...

I've been running EV 6 SP1 for a little while, and I think it's just an oddity since there are only two instances of the error.

Any ideas?


Event Type:Error
Event Source:Enterprise Vault
Event Category:Shopping Service
Event ID:5219
Time:3:38:41 PM
A COM exception occurred while verifying a mailbox's distinguished name.
Source: Collaboration Data Objects
Description: ]

This could be the result of undetected problems occurring when CDO.DLL was installed.

For more information, see Help and Support Center at was edited by:
Nick Cairncross

Discussion Filed Under:

Comments 2 CommentsJump to latest comment

Nick Cairncross's picture

Just thinking, but could it be a) an AD account with a corrupt exchange mailbox or b) that a mailbox is closed due to being over the limit?Message was edited by:
Nick Cairncross

Michael Bilsborough's picture


Are you using mailbox archivng or journalling?