Event ID 8392
Can't find anything about this specific error. Hoping the EV gurus here can help. I upgraded over the weekend from EV 7.5.5 to 8.0.1 and applied this hotfix http://seer.entsupport.symantec.com/docs/325300.htm two days ago. We're archiving from Exchange 2007 SP1.
Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 8392
Date: 7/17/2009
Time: 8:34:31 AM
User: N/A
Computer: NTM026
Description:
The EnterpriseVault.DirectoryVault object reported an error.
A call to the system function SafeArrayGetElement() failed with
The parameter is incorrect.
Internal reference: GAV
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 8392
Date: 7/17/2009
Time: 8:34:31 AM
User: N/A
Computer: NTM026
Description:
The EnterpriseVault.DirectoryVault object reported an error.
An attempt to retrieve an attribute value has failed. Attribute supplied ArchiveVEID.
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Comments
Not seen this error before
Not seen this error before but can you get a dtrace of archiving task when the error occurs and post it.
since i cant reproduce the
since i cant reproduce the error at will, i'll have to run the dtrace and keep an eye out for these events. how would i use the trigger or filter option to help manage what's logged and keep the information relevant?
Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec Platinum Partner | www.trace3.com
There is a technote on
There is a technote on setting a trigger dtrace. Look on the support site http://support. Veritas.Com.
Would get for you and put the link here but not easy on a iPhone:-)
Maybe
It maybe an invalid ArchiveVEID ... which might also be why you don't see it regularly. A dtrace trigger is the best option at this time, I think.
I came across this recently.
I came across this recently. My solution was to ZAP the user. As it was in test I also deleted the archive (Not sure if this was necessary). After enabling all was OK.
While I saw the problem the archiveFolderView (in the directory) was empty for the user. After the zap and re-enable there were a couple on entries for the user.
Ben
..
You're right. I ended up
You're right. I ended up having to ZAP the user. Kudos.
Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec Platinum Partner | www.trace3.com
There's a TechNote which is
There's a TechNote which is similar, maybe it points someone to the right direction... ;)
http://seer.entsupport.symantec.com/docs/292525.htm
Cheers
www.quadrotech-it.com - All your EV Tools | www.techfreak.ch
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