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Event ID:6469

Created: 09 Dec 2005 • Updated: 21 May 2010 | 5 comments

Recently upgraded to V6. Now the scripts I use to import PST files report Event ID:6469. Anyone else experienced this?

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David Messenger 2's picture

You know the text for this event is:

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In most cases, this behaviour is caused by some corrupt messages within the PST.

When a PST fails to migrate using the Enterprise Vault PST migration tool, you should first run the Outlook feature Inbox Repair Tool called scanpst.exe. This can diagnose and repair errors in the file if you can't open your Personal Folders file (.pst) or Offline Folder file (.ost) file, or you suspect that your .pst or .ost data file is corrupt

scanpst.exe scans only the .pst or. ost file, making sure that the file structure is intact. It doesn't scan your mailbox on the Microsoft Exchange server.

scanpst.exe is installed when you install Microsoft Outlook and is located at:

drive:\Program Files\Common Files\System\Mapi\1033\

For detailed information about running the tool, see the Help file, scanpst.hlp, at the same location.

Note: Use scanost.exe, the OST integrity check tool, if you get error messages when you synchronize your .ost file with the Exchange server.
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Are you sure this isn't corrupt PSTs and the V6 upgrade is just a coincidence?

David Messenger 2's picture

Oh yeah, and are these new type (Unicode - Outlook 2003) or old type PST format?

Gareth Broadhurst's picture

The PST files are old type. The other thing I forgot to mention is the same PST will import through the GUI without issue but will not import using evpm.

David Messenger 2's picture

Doh! Important! Try SP1 if this doesn't fix it I think you will have to ring support as it looks like a bug. You can try copying evpm.exe from a ver 5 server but I can't reccomend this on live as I don't know enough about ver 6 and you might screw the import. Try it on your test environment maybe? If evpm.eve from 6.1 fails but evpm.exe from 5.5 works on the same PST file then it's a bug...

Let us know if you do ring support what they say.