Endpoint Protection

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  • 1.  Event log error about SEP

    Posted Sep 02, 2014 02:36 AM

    Hi,

    Event log showed an error about SEP Auto-Protection Error.

    But I checked SEP without error.

    Please advise.

     

    Thanks



  • 2.  RE: Event log error about SEP

    Posted Sep 02, 2014 02:40 AM

    Might be due to corruption of definitions,run symhelp tool and check any error received.

    Event ID 42: Auto-Protect Error: Auto-Protect is disabled because registration of the virus databases failed

    Article:TECH139729  | Created: 2010-09-14  | Updated: 2010-09-14  | Article URL http://www.symantec.com/docs/TECH139729


  • 3.  RE: Event log error about SEP
    Best Answer

    Posted Sep 02, 2014 02:45 AM

    May be the defintion which you have installed is corrupted.

    https://www-secure.symantec.com/connect/forums/auto-protect-disabled-because-registration-virus-databases-failed-1#comment-8453141

    You can remove it and install it again manually and then check the event is generated.

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/HOWTO59193
     

     



  • 4.  RE: Event log error about SEP

    Posted Sep 02, 2014 05:06 AM

    Hi,

     

    Running intelligent updater ref link http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep
    , or manually uninstall and reinstalling the SEP software should resolve the issue.
     

     



  • 5.  RE: Event log error about SEP

    Posted Sep 04, 2014 09:06 PM
      |   view attached

    Attached for refernece

    Please advise ?

     

    Thanks

    Attachment(s)

    zip
    HKAEFS1__2014_09_05__08_32_32.zip   4.46 MB 1 version


  • 6.  RE: Event log error about SEP

    Posted Sep 04, 2014 09:12 PM

    Defs are corrupt and some drivers are not fucntioning correctly.

    May be best to reinstall