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EvFsaSyncTask.exe crash / event id 40966

Created: 21 Dec 2012 • Updated: 15 Jan 2013 | 1 comment
Icento's picture
This issue has been solved. See solution.

Dear all,

I'm experiencing a strange error, have anone seen this before?

Event ID 40966 is thrown caused by the FSA synchronisation task and with an exception error.

Configuration is EV v9.04 with FSA archiving a NetApp and placeholders. Vault is on local storage / NTFS.

Below a copy of the event:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          12/20/2012 1:33:35 PM
Event ID:      40966
Task Category: File System Synchronization Task
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ******************
Description:
A program fault has raised an exception.
 
Exception: Failed to GetArchiveFoldersByArchive for the archive id: Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))

Diagnostic:
Type: KVS.EnterpriseVault.Diagnostics.DirectoryServiceReadRecordException
Reference:
 
Command Line: "C:\Program Files (x86)\Enterprise Vault\EvFsaSyncTask.exe" -URL:tcp://******:60151/fc049293_2c03_4707_99a1_e46767bc6616/KVS.EnterpriseVault.ProcessManager12547953 -CUSTOM:10537CB006F896A4E9107DF07AEE548AB1012g00EVSite|False|
Application Domain: EvFsaSyncTask.exe
Process Id: 5760
Thread Id: 5012
Stack Trace:    at KVS.EnterpriseVault.FileSystemSynchronizationTask.FileSystemSynchroniser.ProcessArchiveFolders()
   at KVS.EnterpriseVault.FileSystemSynchronizationTask.FileSystemSynchroniser.Process()

Comments 1 CommentJump to latest comment

AndrewB's picture

have you been able to address this yet? do you have any other event IDs that correspond to the 40966? this is the closest thing i could find for you without having any more info.

Event 40966 may occur during the Enterprise Vault (EV) File System Archiving (FSA) run with checkpointing enabled.

Article:TECH73185  |  Created: 2009-01-05  |  Updated: 2009-01-11  |  Article URL http://www.symantec.com/docs/TECH73185

 

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

SOLUTION