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EvFsaSyncTask.exe crash / event id 40966

Created: 21 Dec 2012 • Updated: 15 Jan 2013 | 1 comment
Icento's picture
This issue has been solved. See solution.

Dear all,

I'm experiencing a strange error, have anone seen this before?

Event ID 40966 is thrown caused by the FSA synchronisation task and with an exception error.

Configuration is EV v9.04 with FSA archiving a NetApp and placeholders. Vault is on local storage / NTFS.

Below a copy of the event:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          12/20/2012 1:33:35 PM
Event ID:      40966
Task Category: File System Synchronization Task
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ******************
A program fault has raised an exception.
Exception: Failed to GetArchiveFoldersByArchive for the archive id: Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))

Type: KVS.EnterpriseVault.Diagnostics.DirectoryServiceReadRecordException
Command Line: "C:\Program Files (x86)\Enterprise Vault\EvFsaSyncTask.exe" -URL:tcp://******:60151/fc049293_2c03_4707_99a1_e46767bc6616/KVS.EnterpriseVault.ProcessManager12547953 -CUSTOM:10537CB006F896A4E9107DF07AEE548AB1012g00EVSite|False|
Application Domain: EvFsaSyncTask.exe
Process Id: 5760
Thread Id: 5012
Stack Trace:    at KVS.EnterpriseVault.FileSystemSynchronizationTask.FileSystemSynchroniser.ProcessArchiveFolders()
   at KVS.EnterpriseVault.FileSystemSynchronizationTask.FileSystemSynchroniser.Process()

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AndrewB's picture

have you been able to address this yet? do you have any other event IDs that correspond to the 40966? this is the closest thing i could find for you without having any more info.

Event 40966 may occur during the Enterprise Vault (EV) File System Archiving (FSA) run with checkpointing enabled.
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Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner |