Video Screencast Help

EVPM-driven PST Migration - errors (EV904R1)

Created: 03 Sep 2013 • Updated: 18 Sep 2015 | 2 comments
This issue has been solved. See solution.

I appreciate any insight!

EV904R1. If it's pertinent, we've moved PSTs to a remote share. EVPM then acts on those files; the Vault service account has full permissions to the share location.

We're using EVPM to drive our PST migration effort. There are lots of PSTs that error with:

Migrator Server Event ID 4167:

An exception has been raised.
Internal reference
An exception is raised when a process encounters an unexpected fault.

For more information, see Help and Support Center at

MIgrator Server Event ID 6469:

An exception has occurred.
[Internal reference CMigrator/PM/e]

For more information, see Help and Support Center at

Migrator Server Event ID 6741:

PST Migration Report
Migration status: Incomplete

Processing aborted due to an unrecoverable error.
PST file: <I removed this data purposely>
Archive Name: <I removed this data purposely>
Vault Id: <I removed this data purposely>
RetentionCategory: PST Content
Number of folders processed: 0
Number of items archived: 0
Total size of items archived: 0 KB
Number of items unable to be archived: 0
Elapsed Migration Time: 0:1:5 (hours:minutes:seconds)
Migration Rate: 0.00 MB/Hour

For more information, see Help and Support Center at

Operating Systems:

Comments 2 CommentsJump to latest comment

JesusWept3's picture

Does it work if you manually import via the VAC? You may want to DTrace the MigratorServer and EVPM to get more details when it's failing

RRE's picture


You may refer

However Dtrace would be helpful as suggested by JesusWept3.


If this answers your question, Please mark it as solution