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An exception has occurred of type C0000005 - Windows XP

Updated: 16 Jun 2010 | 5 comments
tech0075's picture
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I upgraded the Ghost Solution Suite from 2.5 to 2.5.1.  After the upgrade I received this error during an image creation attempt of a Windows XP system. I need help!! Thanks!

The following information has been placed on the clipboard. Visit the Ghost forums at https://forums.symantec.com/syment/board?board.id=109 and supply this information to gain help with this error.
Symantec Ghost Client Agent
An exception has occurred of type C0000005
C:\Program Files\Symantec\Ghost - C:\Program Files\Symantec\Ghost\ngctw32.exe 11.5.1.2266
C:\WINDOWS\system32\CLBCATQ.DLL!?DestroyStgDatabase@@YGXPAVStgDatabase@@@Z+0x376A
C:\WINDOWS\system32\CLBCATQ.DLL!?DestroyStgDatabase@@YGXPAVStgDatabase@@@Z+0x2E21
0x76FD1BDF in \Device\HarddiskVolume1\WINDOWS\system32\clbcatq.dll
C:\WINDOWS\system32\CLBCATQ.DLL!?DestroyStgDatabase@@YGXPAVStgDatabase@@@Z+0x3391
C:\WINDOWS\system32\CLBCATQ.DLL!?DestroyStgDatabase@@YGXPAVStgDatabase@@@Z+0x2181
0x76FD1AB7 in \Device\HarddiskVolume1\WINDOWS\system32\clbcatq.dll
C:\WINDOWS\system32\CLBCATQ.DLL!?DestroyStgDatabase@@YGXPAVStgDatabase@@@Z+0x439D
C:\WINDOWS\system32\CLBCATQ.DLL!?PostError@@YAJJZZ+0x1576
C:\WINDOWS\system32\ole32.dll!CLSIDFromOle1Class+0x17C
C:\WINDOWS\system32\ole32.dll!CLSIDFromOle1Class+0x73
C:\WINDOWS\system32\ole32.dll!CLSIDFromProgID+0x76
C:\WINDOWS\system32\ACTIVEDS.dll!ADsGetObject+0x40A
C:\WINDOWS\system32\ACTIVEDS.dll!DllUnregisterServer+0x289
C:\WINDOWS\system32\ACTIVEDS.dll!ADsGetObject+0x15
r:\depot_cont\ghost\gsstrunk\ghost\configureagent\client\clientactivedir.cpp#71:getDistinguishedName
    wchar_t * attribute = 0x77CC0000
    void * resultSet = 0x77CC473B
r:\depot_cont\ghost\gsstrunk\ghost\configureagent\client\clientactivedir.cpp#224:g_getADContainer
    int result = 0x991CF2
    unsigned int error = 0x991CF2

Comments

Thomas K's picture
16
Jun
2010
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Moving this to the Ghost

Moving this to the Ghost Solution Forum.

EdT's picture
17
Jun
2010
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Did you install an updated

Did you install an updated client on the XP system?

Did you try googling on "An exception has occurred of type C0000005 " - this is not an uncommon windows error. Searching this forum for past postings will also throw up previous instances of this issue.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

tech0075's picture
18
Jun
2010
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Yes, I installed an updated

Yes, I installed an updated client. I searched google and the forum but nothing came up exact. I'm still digging.

Sockkalingam's picture
19
Jun
2010
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Are you seeing this problem every time?

Hello,

Are you seeing this problem every time?
And what happens to the client connection after this problem?

You can try doing stop and start for ngserver.

Thanks
Sockkalingam

Thanks,
Sockkalingam

If you feel your issue has been addressed to, please use the "Mark as Solution" link for the relevant thread.

aka001's picture
15
Dec
2010
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Issue resolved in build 2298

The c0000005 error has been resolved in Ghost 2.5.1 build 2298. This is documented here:

https://www-secure.symantec.com/connect/blogs/ghos...