Video Screencast Help

The exception unknown software exception (0x40000015) occurred

Created: 30 Apr 2009 • Updated: 21 May 2010 | 1 comment

Recently we installed symantec anti-virus software on our Versa Views.  Since then I get a pop up The exception unknown software exception (0x40000015) occurred in the application at location 0x004cdacf.  Do you know what this means, and how do I get rid of it?

Discussion Filed Under:

Comments 1 CommentJump to latest comment

Grant_Hall's picture

Were you running a scan when this happened? If so try deleting your cookies from your browsing history and try running the scan again.

Cheers,
Grant

Please don't forget to mark your thread solved with whatever answer helped you : )