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Excessive DNS queries by the SPM/Sygate agent software

Created: 18 Jul 2013

Hello,

We have observed a problem on our HP thin client computers that the SPM/Sygate agent softwer is generating excessive DNS queries to the DNS servers.

Our environment:

  1. Server: Symantec Policy Manager 5.1.9 on Windows Server 2003 R2
  2. Client: HP Thin Clients running Windows XP Embedded OS.

The Sygate agent needs to generate DNS queries to resolve the web server name/IP defined in the SPM server's firewall rule set. Shouldn't the agent store the resolutions in the cache for a period of time until it times up? Is there a prameter in the Sygate Agent to increase this this timer? I also found that the excessive DNS traffic disapears after we stop the Sygate agent. 

Can someone please advise how to fix this problem?

Thanks very much in advance

John

Operating Systems: