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Exchage backup Active always and not couting any bytes

Created: 09 Oct 2010 • Updated: 13 Mar 2013 | 12 comments

My exchage backup sudenly stoped and i had below error

''Completed status: Failed
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors

I updated the BE restarted Information store, be agent services as well, also reinstalled the agent agin and restarted the server.

After now the backup job is shows active but is is not counting any bytes(please the attached screen shot), and the job is not gating fail aslo

i mean the job shows active 24/7

Please help me someone

 

Thank you- Faisal

 

 

 

Comments 12 CommentsJump to latest comment

ZeRoC00L's picture

Does it ever finish the backup ?

Ah, you edited your post, first I saw only the attachment.

 

Does your media-server has multiple NICs?

I have seen issues like this where the Media server had multiple NICs, the job had to be changed to select any available network, select any available protocol.
 

If this response answers your concern, please mark it as a "solution"

faisal7c's picture

Yes It has Multible NIC but all of them disabled,

alredy selected any available network, select any available protocol

Mahesh Roja's picture

 

-Test the network connection to the node.  Check for proper switch functionality.
-Check to see if the Firewall is enabled and ports are open for inbound and outbound traffic.

If this Info helps to resolve the issue please Mark as Solution

Thanks

faisal7c's picture

Network is good, and FYI- If i creat a new job and select files from same exchage server(Folders anf file ) except information store, the job is successfully completing.

If i select inforamation store then only i have problem

 

Mahesh Roja's picture

The KB is for below 12.5 version check if the similar issue 

http://www.symantec.com/business/support/index?page=content&id=TECH68770

If this Info helps to resolve the issue please Mark as Solution

Thanks

JoaoMatos's picture

Did you create and run a new job?

may be the job is damaged.

Regards,

JoaoMatos

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Mahesh Roja's picture

 Faisal has it resolved your issue?

If this Info helps to resolve the issue please Mark as Solution

Thanks

faisal7c's picture

I created many time new jobs doent work, and now i found something, when i click shadow copy component getting a error says, failure occured accesing the writer metadata, please see the screen shot

EXEC-2.JPG
Mahesh Roja's picture

IPV6 is unchecked in the selected NIC card

If this Info helps to resolve the issue please Mark as Solution

Thanks

Mahesh Roja's picture

change the job-options for network: with the specific LAN-NIC and IPv4 as protocol.
Restart the job again it should work

If this Info helps to resolve the issue please Mark as Solution

Thanks