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Exchange 2003 mailbox backup

Created: 25 Mar 2013 • Updated: 17 Jun 2013 | 2 comments
liuyang's picture
This issue has been solved. See solution.

Hi, my master server is NBU on RedHat 5. We are backing up MS Exchange 2003 individual mailboxes for some VIP accounts.

Previously for these VIPs, their AD accounts are the same as their email accounts, e.g. the AD account is abc and the email account is However, recently some AD accounts are renamed but the email accounts remain the same, e.g. the AD account is abc and the email account becomes The backups of these emails failed.

My question is:

Should the AD account and the email account be the same in order for NBU to back up the individual mailbox? Can they be different? Thanks in advance.

Operating Systems:

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Mark_Solutions's picture

Sounds like there is an issue with these mailboxes in AD / Exchange rather than NetBackup.

You need your exchange / AD Admins to have a good look at these accounts to see where the discrepancy is - or if the rights on these accounts is incorrect causing the backup failures based on the mailbox / account you use for backups.

It may be woth setting up bpbkar logging and increasing it logging level to a miximum so that you can see what exactly the issue is

It may also get logged to the event log on the Exchange server so worth looking there too

Hope this helps

Authorised Symantec Consultant

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