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Exchange 2007 Backup failing

Created: 01 Nov 2012 | 5 comments

We started using Backup Exec 2010 R2 recently and since we began using it, our MS Exchange 2007 backups are failing with this error:

V-79-57344-65233 - AOFO: Initialization failure on: "\\servername\Microsoft Information Store\First Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Waiting for backup complete notification (5).

Event viewer shows:

Exchange VSS Writer (instance 8955cc69-bcc7-4846-8a91-7654c4d969f7:18) failed with error code -2403 when preparing the database engine for backup of storage group 'First Storage Group'.

Here is the VSS writer statuses:

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {d4179154-ebcf-49b0-8ed7-554838522ae3
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {acf7d5a0-5059-4691-b593-0e677af9b6eb
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {335b4998-4fad-47a5-b6a6-e2ab26a63aff
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {94cd5014-8156-45fb-8284-c7da710c7b72
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {24058807-5bf5-4308-a5cd-b50bacd938b9
   State: [5] Waiting for completion
   Last error: Retryable error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {29bb919a-3d96-455b-90b4-214ac2693cb5
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {828489d3-39f7-4ccd-a015-d3db997a8cf3
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {9ae7b24a-aca5-40e3-b373-4103e79c0f6b
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {4f6aaee0-15ee-41b1-937d-56ffa3e337e8
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {f256971a-4f87-494e-b2b6-7480329bbd23
   State: [5] Waiting for completion
   Last error: No error

The operating system is MS Server 2008 R2. I've looked to see if there is a VSS update for this version of the OS but there isn't one I can find. I've also tried the suggestions in Support and so far nothing has corrected this issue.

 

I would appreciate any help on this.

Thanks!

 

V-79-57344-65233 - AOFO: Initialization failure on: "\\servername\Microsoft Information Store\First Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Waiting for backup complete notification (5).

 

 

 

 

Comments 5 CommentsJump to latest comment

Donald Eady's picture

I would recommend begining with trying to restart the server. Then running the vssadmin list writers command again and verifying that the writer is now stable. then retry running the backup job

If youre still running backexec 2010 R2 and not quite ready to upgrade to 2012 I would at the very least recomend upgrading to 2010 R3 and installing the available hotfixes.. see below doc.. 

 

http://www.symantec.com/docs/TECH159557

 

I hope this posting was helpful

  

BBaker's picture

I've tried restarting and although that clears up the VSS writers, the problem remains.

Is R3 a free upgrade for R2 users?

Donald Eady's picture

R3 is in fact a free upgrade.. just download ISO... upgrade then run live update 4 times to get the availiable service packs

I hope this posting was helpful

  

lmosla's picture

Along with the recommendation to upgrade check out the following link to make sure you have all the requirements necessary for successfull backup and restores.   http://www.symantec.com/business/support/index?page=content&id=TECH51740

Make sure your Exchange server is not running any maintenance during the time of the backup.

Make sure that Exchange is being backed up seperately from other file types.

BBaker's picture

First, thanks for all the suggestions. After upgrading to R3, I still cannot get an Exchange Backup. This is the writer status from the Exchange Server:

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {24058807-5bf5-4308-a5cd-b50bacd938b9}
   State: [1] Stable
   Last error: Retryable error

The Exchange backup is a separate job.

I adjusted the Exchange maintenance schedule and moved the Exchange backup job to an earlier time. I will be rebooting the Exchange server shortly and will run the job immediately after reboot.