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Exchange 2007 GRT restore fails with error 2810, rai error 17

Created: 12 Feb 2013 | 4 comments

I'm having problems restoring Exchange 2007 GRT public folder items. 
Backup are status 0 and I can browse individual folders and documents on BAR.
Restore is done from server with mailbox as source and CAS server as destination but when I try to restore from I get error 2810 and rai error = 17

Configuration:
Backup Server is Sun T5440 running Netbackup 7.1.0.4 Solaris 10

Exchange config:
1 - Exchange 2007 mail server at MS Server 2008R2 (standalone no DAG)
1 - Exchange 2007 public folder server at MS Server 2008R2 (standalone no DAG)
3 - CAS (load balanced) all at NB 7.1.0.4, NFS for client and Collaborative Data Objects, installed
2 - Hub Transport
2 - Edge Transport

NB client 7.1.0.4 on mailbox and CAS using backup service account for logon.

Backup service account has AD priviliges -
Domain Admin, Administrators, Domain Users, verified send/receive to active mailbox, name is unique in organization.
Backup service account granted these roles in Exchange -
Organization Admin, Recipient Admin, Public Folder Admin
Our Exchange admin enabled and assigned EWSImpersonation role to service account

On Netbackup server Distributed Application Restore Mapping
Application host = mailbox/public folder server
Component host = CAS server

Status output from BAR from server

16:57:34 2/12/2013: Restore Started

16:57:40 (319319.001) Restoring from copy 1 of image created Tue Dec 11 21:00:59 2012
16:58:25 (319319.001) TAR - \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database
16:58:25 (319319.001) TAR - \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections
16:58:25 (319319.001) TAR - \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections\Water System Operations
16:58:25 (319319.001) TAR - \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections\Water System Operations\Operations Support Services
16:58:26 (319319.001) TAR - \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections\Water System Operations\Operations Support Services\Environmental Support Services
16:58:26 (319319.001) TAR - \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections\Water System Operations\Operations Support Services\Environmental Support Services\apubfold HAZWASTE
16:58:27 (319319.001) TAR - \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections\Water System Operations\Operations Support Services\Environmental Support Services\apubfold HAZWASTE\East C&D
16:58:28 (319319.001) (319319.001) ERR - unable to create object for restore: \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections\Water System Operations\Operations Support Services\Environmental Support Services\apubfold HAZWASTE\East C&D\Messages <000000001a447390aa6611cd9bc800aa002fc45a0900eb122d6ba49d69439140d1a40880c979000006859bb30000eb122d6ba49d69439140d1a40880c97900000685b7d30000>, rai error = 17
16:58:30 (319319.001) (319319.001) INF - GRE EXITING WITH STATUS = 0
16:58:30 (319319.001) (319319.001) INF - GRE RESTORED 7 OF 8 FILES SUCCESSFULLY
16:58:30 (319319.001) (319319.001) INF - GRE KEPT 0 EXISTING FILES
16:58:30 (319319.001) (319319.001) INF - GRE PARTIALLY RESTORED 0 FILES

16:58:30 (319319.001) Status of restore from copy 1 of image created Tue Dec 11 21:00:59 2012 = the restore failed to recover the requested files

16:58:32 INF - Server status = 2810

16:58:33 (319319.xxx) INF - Status = MS-Exchange-Server policy restore error.

NCFGRE log is attached.

Excerpt from NCFGRE log

0,51216,158,352,67,1360263279985,9440,7412,0:,154:FS_OpenObj() Failure! (0xE000FEA9:The Backup Exec data store encountered a problem during the operation. See the job log for details.) (../Object.cpp:830),14:Object::open(),1
0,51216,158,352,68,1360263279985,9440,7412,0:,51:open() failed, status = 17 (../RAIConsumer.cpp:919),34:RAIConsumer::_objectOpenAndWrite(),1
0,51216,158,352,69,1360263279985,9440,7412,0:,63:create and write failure, status = 17 (../RAIConsumer.cpp:1189),36:RAIConsumer::writeToRai(CFEObj,Root),1
2,51216,158,352,70,1360263279985,9440,7412,0:,0:,0:,2,(11|A370:\\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections\Water System Operations\Operations Support Services\Environmental Support Services\apubfold HAZWASTE\Weymouth\sandblast pictures <000000001a447390aa6611cd9bc800aa002fc45a0900eb122d6ba49d69439140d1a40880c979000006859bbb0000eb122d6ba49d69439140d1a40880c97900000685d9760000>|A2:17|)
0,51216,311,352,19,1360263279985,9440,7412,0:,484:Sending to bpbrm: ERR - unable to create object for restore: \\USEXPUB01\Microsoft Information Store\First Storage Group\Public Folder Database\Groups Sections\Water System Operations\Operations Support Services\Environmental Support Services\apubfold HAZWASTE\Weymouth\sandblast pictures <000000001a447390aa6611cd9bc800aa002fc45a0900eb122d6ba49d69439140d1a40880c979000006859bbb0000eb122d6ba49d69439140d1a40880c97900000685d9760000>, rai error = 17

Comments 4 CommentsJump to latest comment

Dyneshia's picture

Is the netbackup client, legacy client and legacy netwrok services set to an accoun tthat has local domain rights and exchange admin right  on exchange server and the CAS server ?

Thanh Nguyen's picture

The 3 services on both mail servers and 3 CAS log on to the service account with organization wide domain admin and Exchange admin rights.

Backup service account has AD priviliges -
Domain Admin, Administrators, Domain Users, verified send/receive to active mailbox, name is unique in organization.
Backup service account granted these roles in Exchange -
Organization Admin, Recipient Admin, Public Folder Admin
Our Exchange admin enabled and assigned EWSImpersonation role to service account

MikeM11's picture

Hi

I'm not sure what the official stance is on this but I was having the same problem with our Exchange 2010 DAG for Public Folder items.  I read somewhere that Public Folders cannot be GRT'd so I added the Public Folder databases into a seperate non-GRT policy and back them up in a standard MS-Exchange-Server policy successfully.

Apologies that I can't quote the source but if I find it again I shall post the details.

Mike

MikeM11's picture

Just found this post which states "MAPI mailbox and public folder backups are not supported with Exchange 2010"

https://www-secure.symantec.com/connect/forums/netbackup-and-exchange-2010

Perhaps this also relates to Exchange 2007?