Exchange 2007 Shared Mailboxes and archiving...
Ladies and Gents,
a ticklish problem. Enterprise Vault 2007 ver 7.5 SP3 is working correctly, but still we have a little issuette......
User1 manages an email item in a shared mailbox and (I'm guessing here), causes the item to become archived.
The archived item is stored, not in the archive for the shared mailbox, but in her own (User1) mailbox archive.
User2 later needs to deal with that same email item, and can find the archive stub in the shared mailbox but can't open the item because its not in the shared mailbox archive, but in her colleague User1's mailbox archive.
The User2 correctly, doesn't have access rights to her colleagues mailbox, so is denied access to the mail item !
We think we know what probably happened and why, but can't see a solution that doesn't involve granting User2 rights to User1's mailbox.
I'm sure that we can't be the first to encounter this scenario. Any ideas to resolve this would be appreciated !!
thanks,
EV Novice.
It sounds like User1 did a
It sounds like User1 did a manual archive from the Shared Mailbox into their own archive - as scheduled archiving will never do that.
Or could User1 have moved the archived item into the shared mailbox?
The only thing you can do in either case above is a restore of the archived item back to the original location.
Can I also ask, do you know what client type they are using, DCOM or HTTP? Check in Outlook, Help, About Enterprise Vault.
IIRC, when using the HTTP client you can only do a manual archive into the users main archive, ie. the archive associated with the main mailbox opened in Outlook.
The DCOM client can be setup to allow a user to select the archive.
In a really quick repro I am
In a really quick repro I am not seeing what you saw.
When user1 archives something in the shared mailbox, the item is stored in the shared mailboxes archive with the stub being in the shared mailbox. Which is what you'd expect really... You wouldn't expect what you have here.
Have you used Outlook Spy or MFCMapi to confirm ArchiveID's of the items in say User1 mailbox, versus the ones in the Shared Mailbox?
Hope that helps,
Thanks
Rob Wilcox
EV Engineering Support
Do you need any more
Do you need any more assistance with this?
If a post solved your problem, can you mark that as the Solution?
Thanks & Regards
Michel
Enterprise Vault FAQ
Enterprise Vault Tools/Addons
vcare Infosystems AG
Would you like to reply?
Login or Register to post your comment.