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Exchange 2010 Backup : Updating Catalogs Very Long

Created: 09 Jan 2013 | 18 comments

When backing up Exchange Server 2010 it appears to backup the data with zero issues.  However, it takes 20+ hours to run a Differential backup due to the length of time it takes to update the catalogs.  This was an issue for us in the previous version of Backup Exec 2010 R3.  The issue was not consistent though.  For instance; in 2012 we had an issue in late July and early December.  The issue in July seemed to correct itself?  The issue from December is still ongoing.

The backup rate is at about 282 MB/min.  Whereas while updating catalogs runs at about 1 MB/min.  This definitely appears to be the issue as the entire backup is less than 10GB.  The full backup runs normally and does not take an extended period of time while updating catalogs.

For all Exchange backups we are running GRT.

Any help would be greatly appreciated.

Comments 18 CommentsJump to latest comment

CraigV's picture

Hi,

 

Is your media server fully patched, and have these patches been push-installed to any remote servers?

Do you also have enough free disk space on the data store that the Exchange server is hosted on? Lack of space can bring VMware down in performance if it doesn't have enough disk space, or has multiple snapshots it needs to commit.

Thanks!

Alternative ways to access Backup Exec Technical Support:

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Gurvinder Rait's picture

http://www.symantec.com/docs/TECH198730

Catalog Meta-Data job that runs after an Exchange Granular Recovery Technology (GRT) enabled backup set hangs and does not complete.

Would recommend you to open a support case

snosurfur's picture

Yes. fully patched and remote agents up to date.

There is plenty of free space on both Exchange and Backup Exec Media Server.

I have opened a case with Symantec and had it escalated. This issue is ongoing since middle of December. I hope someone from Symantec support sees this and will assign someone to my case for assistance.

CraigV's picture

...I've also hit the support flag here for you. If you get helped, please post back here with wha the solution was and close this off...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

kml's picture

Hi,
did you have your problem fixed ? I have exactly the same issue :

BE 2012 + Exchange 2010
Both with latest BE patchs
Backup on deduplication disk storage
GRT enable
FULL backups OK
Incremental backups ==> KO

Job stucks on "Updating Catalogs" for hours. Backup job is small (about 10 GB) and seems ok..
Thanks in advance

snosurfur's picture

This apparently has become a known issue with Symantec. We have yet to see a solution to this problem after 3 months. I've been providing support with numerous logs and debugging information in hopes of finding a solution. Last I heard they are having the Engineers take a look at it and hoping to have a patch out soon.

This is truly the worst I have seen from Symantec. I hope they will be able to find a solution for us very soon!

Jaydeep S's picture

This is really frustrating and sorry for the all trouble. Could you please DM me the support ticket number if you had made one already. I will review it and also have it escalated as up as it can go.

kml's picture

Thanks for the update snosurfur. Sometimes it works, sometimes not...

Hope we'll have a fix soon.

JasonCGD's picture

Anyone heard from symantec support about the issue above? I have BE 2010 SP3 + latest hotfixes with the same issues. File and Sql backups going well, exchange cannot backup. After a reboot of exchange 2010 servers and BE 2010 server, one exchange backup will start and almost complete (hangs on processing catalgues). If you restart the backup exec services, the next backup will fail immediatly due to VSS error on both exchange servers. Exchange servers require reboot to correct vss error (Vss dump - State: [8] Failed
 Last error: Retryable error), while sql and file backups are running perfect.

rickleon912's picture

Hello all. I'm guessing there has been no update with this issue. I am having a similar / near identical issue. Exchange 2010 backups are running extremely slow. We are using 2010 R3 however missing the last 3 hotfixes (191248, 194471, & 195395). However being that it seems like they have to do with VMWare stuff it doesn't effect me. Our Exch 2010 backup was 2TB last weekend and it ran 23 hours. This past weekend's back was 2.2TB and it ran for 43 Hours. Our incrmental tonite has been stuck on updating catalogs for the past 3:45 mins. This is a major issue and I would to know if there is a resolution.  

@Gurvinder: My "UseTrueImageBackup" reg key was already set to ZERO.

@Jaydeep: Are your engineers making any progress on this?

ejutras77's picture

Any progress on this one ?

Just got hit.

Incremental backup of my exchange 2010 server hangs on Updating Catalogs with BE 2012 fully patched.

kml's picture

I think we'll just have to pray and wait for BE 2010 R2 and BE 2012 SP2....

CraigV's picture

...er, BE 2010 R3 was released a while back which superceded BE 2010 R2...I suspect you mean whatever version will replace BE 2010 R3 SP2!

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

MarvinFS's picture

We are having the very same issue.

actually now we're testing bews2012 as a candidate for production.

DAG Exchange 2010 (2 db servers, 2 cas servers) all fixes are up to date

bews2012 all patched up

agents are also up to date

backing up to raid-5 de-dublicated disk array on windows server 2008r2 with more that 100MB\sec write speed using 1Gb link.

 

the full backups are seems to be at normal (at least acceptable) speed, but incrementals are disaster !

having 1.7TB total size (4 DBs) incrementals are at speed 10-30MB\sec on updating catalogs state.

Waiting very much for a patch.

 

MarvinFS's picture

I've got my hands on the new beta SP2 now - after installation and agents updating (reboot was required)

i'm now testing the full back up of my DAG - exchange 2010 sp2 rollup6

i've created a new job leaving all by default exept i've unckecked the checkpoint restarts.The job is backuping to de-dup disk device.

(exchange options - passive then active copy)

i may say that the speed is just terrible now...

well, it was about 1500-2700MB\min (i got pure 1Gb low latency network with no network issues) after the beta sp2 it's about 450-550MB\min which is terrible!

I'm backup up from physical to physical servers...

Please advice.

I cant remember, but i think there were some registry related settings for improving performance of  a BEW agent and Exchange back up - i'm afraid they were overwritten by update.

MarvinFS's picture

now i'm trying a full backup to simple disk device - the speed is 3500mb\min stable from the start!

what the heck?! Where to look for the issue?