Exchange 2010 Backup : Updating Catalogs Very Long
When backing up Exchange Server 2010 it appears to backup the data with zero issues. However, it takes 20+ hours to run a Differential backup due to the length of time it takes to update the catalogs. This was an issue for us in the previous version of Backup Exec 2010 R3. The issue was not consistent though. For instance; in 2012 we had an issue in late July and early December. The issue in July seemed to correct itself? The issue from December is still ongoing.
The backup rate is at about 282 MB/min. Whereas while updating catalogs runs at about 1 MB/min. This definitely appears to be the issue as the entire backup is less than 10GB. The full backup runs normally and does not take an extended period of time while updating catalogs.
For all Exchange backups we are running GRT.
Any help would be greatly appreciated.
Comments 14 Comments • Jump to latest comment
Hi,
Is your media server fully patched, and have these patches been push-installed to any remote servers?
Do you also have enough free disk space on the data store that the Exchange server is hosted on? Lack of space can bring VMware down in performance if it doesn't have enough disk space, or has multiple snapshots it needs to commit.
Thanks!
If you find this is a solution, please mark it as such.
http://www.symantec.com/docs/TECH198730
Catalog Meta-Data job that runs after an Exchange Granular Recovery Technology (GRT) enabled backup set hangs and does not complete.
Would recommend you to open a support case
Yes. fully patched and remote agents up to date.
There is plenty of free space on both Exchange and Backup Exec Media Server.
I have opened a case with Symantec and had it escalated. This issue is ongoing since middle of December. I hope someone from Symantec support sees this and will assign someone to my case for assistance.
...I've also hit the support flag here for you. If you get helped, please post back here with wha the solution was and close this off...
Thanks!
If you find this is a solution, please mark it as such.
Hi,
did you have your problem fixed ? I have exactly the same issue :
BE 2012 + Exchange 2010
Both with latest BE patchs
Backup on deduplication disk storage
GRT enable
FULL backups OK
Incremental backups ==> KO
Job stucks on "Updating Catalogs" for hours. Backup job is small (about 10 GB) and seems ok..
Thanks in advance
This apparently has become a known issue with Symantec. We have yet to see a solution to this problem after 3 months. I've been providing support with numerous logs and debugging information in hopes of finding a solution. Last I heard they are having the Engineers take a look at it and hoping to have a patch out soon.
This is truly the worst I have seen from Symantec. I hope they will be able to find a solution for us very soon!
This is really frustrating and sorry for the all trouble. Could you please DM me the support ticket number if you had made one already. I will review it and also have it escalated as up as it can go.
Thanks for the update snosurfur. Sometimes it works, sometimes not...
Hope we'll have a fix soon.
Anyone heard from symantec support about the issue above? I have BE 2010 SP3 + latest hotfixes with the same issues. File and Sql backups going well, exchange cannot backup. After a reboot of exchange 2010 servers and BE 2010 server, one exchange backup will start and almost complete (hangs on processing catalgues). If you restart the backup exec services, the next backup will fail immediatly due to VSS error on both exchange servers. Exchange servers require reboot to correct vss error (Vss dump - State: [8] Failed
Last error: Retryable error), while sql and file backups are running perfect.
Hello all. I'm guessing there has been no update with this issue. I am having a similar / near identical issue. Exchange 2010 backups are running extremely slow. We are using 2010 R3 however missing the last 3 hotfixes (191248, 194471, & 195395). However being that it seems like they have to do with VMWare stuff it doesn't effect me. Our Exch 2010 backup was 2TB last weekend and it ran 23 hours. This past weekend's back was 2.2TB and it ran for 43 Hours. Our incrmental tonite has been stuck on updating catalogs for the past 3:45 mins. This is a major issue and I would to know if there is a resolution.
@Gurvinder: My "UseTrueImageBackup" reg key was already set to ZERO.
@Jaydeep: Are your engineers making any progress on this?
Any progress on this one ?
Just got hit.
Incremental backup of my exchange 2010 server hangs on Updating Catalogs with BE 2012 fully patched.
I think we'll just have to pray and wait for BE 2010 R2 and BE 2012 SP2....
...er, BE 2010 R3 was released a while back which superceded BE 2010 R2...I suspect you mean whatever version will replace BE 2010 R3 SP2!
Thanks!
If you find this is a solution, please mark it as such.
Backup Exec 2010 R3 SP3 ! :D
Would you like to reply?
Login or Register to post your comment.