Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

Exchange 2010 DAG backup failing with 103 ...

Created: 15 Jan 2013 • Updated: 17 Jan 2013 | 11 comments
This issue has been solved. See solution.

Master server:AIX

Media Server:AIX

Client:win 2008.

Excahnge 2010 DAG.

NBU Version:7.0.1

OS:backup:completed successfully.

configured exchange backups first time .

 

 

 

body { margin: 0 0 0 0; padding:0 0 0 0 }
td,div { font-family:Tahoma;font-size:8pt;vertical-align:top }
/* Copyright IBM Corp. 2011 All Rights Reserved. */
body { margin: 0 0 0 0; padding:0 0 0 0; overflow:hidden; }
.transcript { background-color:#d2d2d2; }
.messageBlock { padding-left:10px; padding-right:10px; margin-bottom:3px }
.message { padding-left:20px; margin-left:95px; word-wrap:break-word; white-space:-moz-pre-wrap; _white-space:pre; white-space:pre-wrap;}
.messageCont { padding-left:20px; margin-left:95px; word-wrap:break-word; white-space:-moz-pre-wrap; _white-space:pre;white-space:pre-wrap;}
.other { font-size:11px;color:#39577a;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.myself { font-size:11px;color:#da8103;font-style:normal;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont { font-size:8px;text-align:right; color:#39577a;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.myselfCont { font-size:8px;text-align:right; color:#da8103;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.system { font-size:11px; word-wrap:break-word;color:#da8103;font-style:normal;font-weight:normal; white-space:-moz-pre-wrap; _white-space:pre;white-space:pre-wrap; }
.showTimestamp { padding-left:20px; font-size:11px; float:right; color:#999999;font-style:normal;font-weight:normal; }
.other1 { font-size:11px; color:#ac2000;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont1 { font-size:8px;text-align:right; color:#ac2000;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other2 { font-size:11px; color:#3c9fa8;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont2 { font-size:8px;text-align:right; color:#3c9fa8;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other3 { font-size:11px; color:#e25614;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont3 { font-size:8px;text-align:right; color:#e25614;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other4 { font-size:11px; color:#0b6ac8;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont4 { font-size:8px;text-align:right; color:#0b6ac8;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other5 { font-size:11px; color:#b23290;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont5 { font-size:8px;text-align:right; color:#b23290;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other6 { font-size:11px; color:#02e7c7;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont6 { font-size:8px;text-align:right; color:#02e7c7;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other7 { font-size:11px; color:#5b3284;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont7 { font-size:8px;text-align:right; color:#5b3284;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.highlight { background-color:#bed6f8; }
.datestamp { padding-right:0px; font-size:11px; cursor:default; margin-bottom:1px; background-color:#c0c0c0; width:100%; float:left; text-align:right; color:#ffffff; font-weight:bold; font-style:italic; }
#chatAlert { float:left; border-bottom:1px solid #E8D091; padding:6px; width:100%; color:#A5754C; }
#chatAlertImage { float:left; }
#chatAlertText { float:left; margin-left:6px; }
#chatAlertClose { float:right; margin-right:10px; padding-right:6px; margin-top:0px; }
#chatAlertText a { color:#A5754C; }
#chatAlertText a:hover { color:#A5754C; text-decoration:none; }

.tsDisplay { display:block }.dsDisplay { display:none }

I think we need to apply patch to the exchange servers..

body { margin: 0 0 0 0; padding:0 0 0 0 }
td,div { font-family:Tahoma;font-size:8pt;vertical-align:top }
/* Copyright IBM Corp. 2011 All Rights Reserved. */
body { margin: 0 0 0 0; padding:0 0 0 0; overflow:hidden; }
.transcript { background-color:#d2d2d2; }
.messageBlock { padding-left:10px; padding-right:10px; margin-bottom:3px }
.message { padding-left:20px; margin-left:95px; word-wrap:break-word; white-space:-moz-pre-wrap; _white-space:pre; white-space:pre-wrap;}
.messageCont { padding-left:20px; margin-left:95px; word-wrap:break-word; white-space:-moz-pre-wrap; _white-space:pre;white-space:pre-wrap;}
.other { font-size:11px;color:#39577a;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.myself { font-size:11px;color:#da8103;font-style:normal;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont { font-size:8px;text-align:right; color:#39577a;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.myselfCont { font-size:8px;text-align:right; color:#da8103;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.system { font-size:11px; word-wrap:break-word;color:#da8103;font-style:normal;font-weight:normal; white-space:-moz-pre-wrap; _white-space:pre;white-space:pre-wrap; }
.showTimestamp { padding-left:20px; font-size:11px; float:right; color:#999999;font-style:normal;font-weight:normal; }
.other1 { font-size:11px; color:#ac2000;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont1 { font-size:8px;text-align:right; color:#ac2000;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other2 { font-size:11px; color:#3c9fa8;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont2 { font-size:8px;text-align:right; color:#3c9fa8;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other3 { font-size:11px; color:#e25614;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont3 { font-size:8px;text-align:right; color:#e25614;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other4 { font-size:11px; color:#0b6ac8;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont4 { font-size:8px;text-align:right; color:#0b6ac8;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other5 { font-size:11px; color:#b23290;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont5 { font-size:8px;text-align:right; color:#b23290;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other6 { font-size:11px; color:#02e7c7;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont6 { font-size:8px;text-align:right; color:#02e7c7;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.other7 { font-size:11px; color:#5b3284;vertical-align:top;font-weight:bold;font-style:normal;float:left; width:95px; }
.otherCont7 { font-size:8px;text-align:right; color:#5b3284;font-family:Arial,Lucida Grande;font-style:normal;vertical-align:top;font-weight:bold;float:left; width:95px; }
.highlight { background-color:#bed6f8; }
.datestamp { padding-right:0px; font-size:11px; cursor:default; margin-bottom:1px; background-color:#c0c0c0; width:100%; float:left; text-align:right; color:#ffffff; font-weight:bold; font-style:italic; }
#chatAlert { float:left; border-bottom:1px solid #E8D091; padding:6px; width:100%; color:#A5754C; }
#chatAlertImage { float:left; }
#chatAlertText { float:left; margin-left:6px; }
#chatAlertClose { float:right; margin-right:10px; padding-right:6px; margin-top:0px; }
#chatAlertText a { color:#A5754C; }
#chatAlertText a:hover { color:#A5754C; text-decoration:none; }

.tsDisplay { display:block }.dsDisplay { display:none }

http://www.symantec.com/business/support/index?page=content&id=TECH129188

 

Experts ,please help me here to fix the issue..

 

 

 

 

 

 

 

 

Comments 11 CommentsJump to latest comment

Mark_Solutions's picture

That fix does seem to apply to 7.0 and you are on 7.0.1 but i am not sure if it was included in 7.0.1

The main thing is to make sure that you media server and exchange client are on the same release (version and patch level)

As you are somewhat out of date it would be good if you looked at upgrading your environment (7.1.0.4 or preferably to 7.5.0.4)

Give us a little more detail about your exchange infrastructure and how you have setup your backup job etc

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

sri vani's picture

Sorry Small Correction

Client version:7.0 not 7.0.1.
Media server nbu version is:7.0.1

Mark_Solutions's picture

AH! If nothing else patch your client to 7.0.1 - they should always match for exchange backups

And if you can explain your exchange setup and policy setup it will guide us - but maybe try the patch first

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

SOLUTION
Dyneshia's picture

Like Mark said you deinflaty need to patch up.

Also, check the status of the writers :

From a command line on the exchange server ( no backups running )  : vssadmin list writers

All should be stable with no error. 

If there are errors, you will need to contact Microsoft to find a root cause and prevent this from happening.  A quick fix would be to reboot the server to clear out the writers.

From a command line on the exchange server ( no backups running ) : vssadmin list providers

reply back with the output.

Also check the application event viewer for any ESE / VSS errors.

 

sri vani's picture

Hello Dyne,

I found no errors in vss admin list writers.

Provider name:Microsoft software shadow copy provider 1.0

Im event viewer:I see below error

RBAC authorization returns Access Denied for user

 Reason: No role assignments associated with the specified user were found on Domain Controller xxx

sri vani's picture

Updated the client patch.

Now the backups are failing with 2 and 72.

Pleae help me here to resolve the issue

Marianne's picture

Please show us all text in Details tab of a Status 2 and Status 72 job.

Please also post policy config. Run this on the master:

bppllist <policy-name> -U

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Marianne's picture

So - You had incorrect Backup Selection in your policy?

You never gave us any details or error message...

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

sri vani's picture

yeah..its incorrect Backup selection in policy + 7.0.1 patch also helped here.

After patch update i was bout to post more details like error message n policy details etc..

but it was resolved before posting ...I ve gone thru some of your posts  on exchange DAG backups...

 

Thanks all...