Exchange 2010 Information Store Not Selectable via Hyper-V Host
I've been painfully moving a client from BE 2010 to BE 2014 over the last month. I'm down to two issues left, and this is the main one. Here's what I'm working with:
Two identical Windows Server 2012 R2 servers, one (Cookies) with 4 virtual machines being backed up, and the other (Cream) with 3 virtual machines, but only 1 being backed up. An older physical Windows Server 2000 is also being backed up. BE 2014 is running on a 2012 R2 VM that is running on Cream, but it is not currently being backed up itself. The Exchange 2010 server, running on Server 2008 R2, is on Cream, and it is being backed up.
Everything is being backed up, but with exceptions on the Exchange VM - it won't do a GRT backup. When I select the host (Cream) to setup a backup, and drill down to the Exchange VM, it does not show the Microsoft Information Store as an option or show Microsoft Exchange in the Backup Options. If I start a new backup by selecting only the Exchange VM, it shows the Information Store and lists Exchange in the Backup Options.
I would think it should show the Store and the Exchange options when selecting the Exchange VM via the host, so I think that is the root of the problem. I've gone through every list I can find to meet the requirement and the permissions, as here: http://www.symantec.com/business/support/index?page=content&id=TECH184449 . I've installed the same Exchange Management Tools on the BE 2014 VM as are on the Exchange VM. I've uninstalled and re-installed the BE Agent on the Exchange VM. I've ran the BE Agent Utility on the Exchange VM and the Publishing and Security tabs have valid entries. I've tried numerous other things that I can't remember right now.
Here are the errors from backing it up via the host machine:
V-79-57344-38732 - Virtual machine 'Brutus2' does not meet the requirements necessary for Backup Exec to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup.
V-79-57344-38769 - Virtual machine 'Brutus2' was backed up using an offline backup, therefore the VHD / VHDX files are only crash consistent. File-level recovery can be performed, but results may be unpredictable. Application-level recovery cannot be performed for this virtual machine.
If I backup the Exchange VM by selecting it directly, it completes successfully, or so it says. Although it does not have the See Exceptions link at the top of the log by Successful, if I scroll down, it shows the following errors:
V-79-57344-65193 - The backup selection '\\Sunnie\Backup\BackupExec\IMG000031' was not successfully processed for Granular Recovery Technology (GRT). You will not be able to restore individual items for this backup selection
V-79-57344-65193 - The backup selection '\\Sunnie\Backup\BackupExec\IMG000032' was not successfully processed for Granular Recovery Technology (GRT). You will not be able to restore individual items for this backup selection
These are semi-explained here (meaning Symantec isn't sure what the deal is either): http://www.symantec.com/business/support/index?page=content&id=TECH224170
My belief is that the Information Store/Exchange options should show up when I attempt the backup via the host machine, and if that were to happen, I would probably get a successful GRT backup of Exchange. If anyone can shed any light on this that would be appreciated.