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Exchange and SQL Backups Not working after SP2

Created: 31 Jul 2013 • Updated: 02 Aug 2013 | 10 comments
This issue has been solved. See solution.

I just installed SP2 and my SQL and Exchange backups no longer work.  When I try to create a new job I notice that the SQL selections and the exchange selections are missing.  I can only do a file level backup.   Exchange is Server 2003 with all the latest updates.  SQL versions are 2005 and 2008.  I see the agents are still showing licensed.  Any ideas what the problem may be?

 

Thanks

Steve

 

Operating Systems:

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Donald Eady's picture

After installing SP2 and rebooting the media server did you repush the remote agents

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SOLUTION
stever3901's picture

Yes we did and rebooted the remotes as well as the media server. 

CraigV's picture

Steve, log a call with Symantec...not sure if SP2 can be uninstalled or not and it might be something they need to look at.

Please report back here with how they helped fix this...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Donald Eady's picture

Steve do you have a quick minute to work on it now .... 

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Donald Eady's picture

Steve.. 

 

      I am going to message you my contact information. Please email me the failing job log for review... Additionally please remove and reinstall the agent for applications and databases then attempt to browse and view the resourses.. Report result

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stever3901's picture

Ok i'll give that a try.  

 

here is the error

Final error: 0xe000942a - Backup Exec did not find any resources to include in the backup. Check the backup selections for this job to make sure it includes resources that are available for backup.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-37930
CraigV's picture

...see if the TN below helps:

http://www.symantec.com/business/support/index?pag...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

stever3901's picture

Ok i just go around to trying reinstalling the agent for applications and databases.  That fixed it!  Glad it was something simple.

Thanks for the help!

Steve

 

CraigV's picture

...please remark Donald's first post as the solution. It was his suggestion that has helped you find the solution.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Donald Eady's picture

Awesome Steve.. Glad to here that the issue was resolved... 

 

.... Thanks CraigVsmiley

I hope this posting was helpful