Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Exchange Backup / Duplication from Disk to Tape

Created: 21 Aug 2012 • Updated: 23 Aug 2012 | 4 comments
Zerakus's picture
This issue has been solved. See solution.

Hello,

 

We have a Exchange 2010 Mail Server.

We make a Backup to disk and directly after the Backup we make the duplication to Tape. But we get the following error:

 

 

We have Backup Exec 2012 (all patches). The Exchange Server is a Windows SMALL BUSINESS SERVER 2008.

 

 

Any idea what we could do here? Thank you.

Comments 4 CommentsJump to latest comment

Praveen_Shetty's picture

Hi,

You can try the following steps

1- This issue is resolved by excluding the Backup Exec temp directory C:\Temp\Backup Exec on the Exchange server from Anti-Virus active scan.
http://www.symantec.com/docs/TECH128115  When backing up Exchange with GRT enabled. e00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

2- Change the "High Availability Server (Exchange 2007 or later)" drop down to "Back up from the active copy only (job fails if not available)"

3- http://www.symantec.com/business/support/index?page=content&id=TECH53031 An Exchange Information Store (IS) backup to a Backup-to-Disk Folder fails with the error: "Backup- \\Exchange\Microsoft Information Store\First Storage Group Database was not found, or could not be accessed." 

Please check http://support.microsoft.com/kb/314917 & http://support.microsoft.com/kb/314917 for more info.

Thanks

Zerakus's picture

Today the duplication of the Exchange backup runs sucessfully. I think this is another problem:

 

We have only one drive in the Tape Library. We have about 5 jobs. All this jobs run into a diskpool and afterwards it will be duplicated to tape. For the duplication to tape there is the following configured:

 

"Duplicate data immediately after completion of the source task"

 

Could this be the problem?

For example:

yesterday Job 1 runns sucessfully and Jobs 2 fails and today Job 2 runns sucessfully and Job 1 fails.

 

Thank you for your help

VJware's picture

Possibly yes...After all, only one job can be written at a time to tape...Consider setting up duplicates with a schedule (post the completion of all the 5 jobs)..

Praveen_Shetty's picture

Yes it could be the problem. Check how long does each duplicate job takes and then schedule them accordingly to start next job once the first job completes.

Thanks

SOLUTION