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Exchange Backups failing with error code E0001211

Created: 19 Feb 2014 | 7 comments
etm's picture

My exchange backups are failing with the following error:

Final error: 0xe0001211 - The volume that is used for the staging location must be a writable NTFS volume that is local to the Backup Exec Server.  Also, the volume must have the same sectore size as the volume from which the exhcange log files were backed up.  See the job log for details.  Final error category: Resource Errors.

I did come across the article on the Symantec site for this particular error, but its not that helpful what so ever.  I did make sure that the Temp folder is not hidden on the drive of the media server and it has more than enough space.  I'm not using AOF and using GRT.  Any suggestions would be apprecaited.  Thank you

Operating Systems:

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William Donigan's picture

Hello,

Verify that you have all the necessary requirements to backup Exchange per the following tech document –“ http://www.symantec.com/docs/HOWTO24128”.

On both the Backup Exec server and the Exchange server run the following command in command prompt “fsutil fsinfo ntfsinfo  (Drive Letter)” for example fsutil fsinfo ntfsinfo  c:.

Check the Bytes Per Sector to see if they match on the staging location on the Backup Exec server and the volume on Exchange server were the Exchange databases/ Exchange log files reside.

William Donigan
 
Backup Exec
 
Advanced Technical Support Engineer 
 
www.Symantec.com
etm's picture

Hello,

Thank you for the reply.  Everything as far as having the ability to backup an exchange server is set properly within backupexec as I have two exchange servers and the other exchange server is backing up fine.  I also ran that command that you suggested on both volumes of the media server and exchange server and they both match.

CraigV's picture

...have you tried to recreate the backup job for the Exchange server giving you this error?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

etm's picture

Thank you for the reply,

This is actually a new server that I just built so the job is new.  It was happening on my older server, but it fixed itself.  On the new server since setting it up it has not run a good back up at all.  I did watch it for some time and the job makes it all the way through completetion but craps out on the verify when its finished.

William Donigan's picture

Does this issue happen if you change the temporary GRT staging location to another volume?

You can find and change the temporary GRT staging location setting in the following locations;

Backup Exec 2012-Backup Exec Button -> Configuration and Settings -> Backup Exec Settings->Granular Recovery Technology

Backup Exec 2010- Tools -> Options ->Job Defaults ->Backup/Restore.

William Donigan
 
Backup Exec
 
Advanced Technical Support Engineer 
 
www.Symantec.com
etm's picture

I have not tried a different volume, but have thought about it.  I'm testing another run of the job now to see if it will go through.  I will then try moving the staging location to a seperate volume to see if that resolves the issue.  I'll let you know how it goes.

etm's picture

I went ahead and changed the volume and ran the job.  It finished successfully.  Will continue to monitor and let you guys know.  Thank you for the replies.