Very buggy product, try and restore it to an empty mailbox.

The message will restore directly to the inbox of the user. It will be preceded by a message from the Admin stating a message has been restored.

Let me know if this answers your question

A reading of the question will tell you that you have not answered it. He tried to restore it to the original mailbox, the software reported that the job completed successfully but the mail is not there. WHY

Philip,

Good to hear from you.

I did want to hear back from Colin on this first be for elaborating. He might have already figured it out.

There isn't much more to it. If you have setup the GRT functionality, then restoring is as simple as setting up a restore job, drilling down into the information store/mailbox and finding the message that you want to restore, selecting it and running the job. The message will be returned to the place where it was deleted from.

If this is not working, then it would be the first we've heard about it. As you and I have talked before we are well aware of blank messages, but a message not being restored at all is a new one and might warrant call to our fine Tech Support staff or DirectAssist.

Hi

I have done multiple restores and the jobs all say that they complete successfully but the messages are not restored. I have searched the mailbox and the message is not there.

Philip suggested that I try to restore to an empty mailbox which I will try now. Can I restore a message to an empty mailbox on the same server?

Thanks

Colin

Yes so long as the account doing the restore has the necessary permissions to that empty mailbox.

I just tried to restore a message to an empty mailbox and the job completed successful but the message was not restored. What I did notice is that the Restore Set Summary is showing 0 bytes.


Restore Set Summary
Restored 0 Exchange Server stores
Processed 0 bytes in 1 second.
Throughput rate: 0.000 MB/min

I just upgraded, if you can call it an upgrade to this version from version 8.6 I had a very similar problem trying to restore a message from the public information store. it would only restore the message about 1 out of every 20 tries following the instructions in the administrators guide to the T. I was about to give up on this. And tried to manually run Live Update (as the auto update keeps failing for some unknown reason) it downloaded 3 updates beservice.exe or something like that crashed while it was trying to update, but somehow the update succeeded. When I restarted everything amazingly the restores work now. So long story short, try live update, maybe it will fix the bugs that should have been fixed before the product was released.

Dano, I've spoken with you as well regarding the GRT blank messages following a restore via disk and tape. Over the past few weeks, I've done countless tests and reviewed logs with Symantec. I've not heard anything for a good week and it sure would be nice to know the status of a "fix" for this issue. I'd complain further in this message, but I'm kinda tired of that approach. It's simply not working.

Ken Sheppard

I have hotfix 2 , 6, and 9 installed. I ran Live Update and there are no updates. Hotfix 9 fixes some GRT issues but does not address my problem.

Does anyone know what hotfix 9 fixes? I can't seem to find any info on the website about 9?


Thanks

Colin

Try restoring the whole mailbox to an empty mailbox and see if you can get the message that way. It may be the log way around but workarounds are common place at the moment with 11d.

Maybe this will help

Backup Exec restores the message to the Exchange server and if Outlook is caching, Outlook may not show the file as being restored until Outlook and Exchange are in sync. If you are using Outlook, turn off caching in Outlook or sychronize Outlook and the Exchange server by selecting "Tools | Send and Receive" in Outlook.

Another way to verify the restore worked is go to the backup view in Backup Exec and browse down to where you restored the message. If the messages show up, they were restored and are present on the Exchange server.

I just wanted to let you know, that i have Ia very similar problem trying to restore a message from the public information store. The job status is "Successful" and the
byte count is 0.

Were you ever able to restore the message from the public information store?

-Colin

I am also seeing the zero byte count, and no message.

Guys, I do legacy backups and if someone wants one message I either tell them to get the sender to send it to them again or (if they are my boss) restore the entire mailbox elsewhere and recover it that way.

As Steve stated above, a common issue is users have Outlook 2003 and have Caching enabled. The deletion of a message is cached, so a restored message ends up being deleted. Turn off caching and try again if you happen to be useing Outlook 2003. That is not a bug in Symantec's software, just a setting in Outlook.

It's not a Caching issue. I have turned off caching and even deleted the OST. It's a Symantec bug.

Ok, have you tried to redirect the message to another mailbox to eliminate any issues with that particular mailbox?

Yes I have but I did not try to restore the whole mailbox, just a message. I am going to try restoring the whole mailbox to a different mailbox.

You may experiencing this issue described in the TechNote below. Check the TechNote regularly as Engineering is working on a resolution for the issue caused by the outlined conditions:

Mailboxes or Mail Messages Restored from an Exchange Information Store (IS) backup using the Backup Exec 11d Granular Restore Technology (GRT) feature may not be restored as expected. Items Restored from GRT backup may not contain usable attachments, embedded items, or the text body of the mail message may be missing.

http://support.veritas.com/docs/287227