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Exchange GRT Restore Fails

Created: 03 Sep 2013 | 23 comments

Using Backup Exec 2012, I am successfully backing up my exchange server 2010. I am also able to successfully do a GRT restore on individual files from my exchange server. When I try to restore an individual mailbox item (GRT), I get the following error. 

Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource. 
Final error category: Resource Errors 

The backups are to disk locations, not tape. 
IPv6 has been disabled on my exchange server as well as my backup exec server.
I am restoring to the same exchange server in which it was backed up. 
My restore is to a user's mailbox, not a room mailbox. 
My BE service account has a mailbox and MAPI is enabled.
My Restore is using the same credentials as my successful backup. 

I've exhausted the suggestions on this page - http://www.symantec.com/business/support/index?page=content&id=TECH71780

Can someone help me see what I am missing? 

Attached to this post is my SGMon log.

Operating Systems:

Comments 23 CommentsJump to latest comment

lmosla's picture

Hello,  Make sure all of the Live Updates are installed and the agents pushed out to your remote servers.

What Windows versions are your Backup Exec media server and the Exchange server?

h34rtster's picture

My media server has Backup Exec 2012 - Version 14.0 Rev. 1798 (64-bit)

When I run "Update" on my exchange server, I get the following message.

The Backup Exec Agent for Windows has been detected on the target computer MAIL.DOMAIN.org.  There are no updates or upgrades required at this time.
 
Edit: Thank you for the quick reply :)
ArulPrasad's picture

Exchange 2010 dos not use MAPI , Instead uses EWS...

do you have he SP2 installed for Backup exec?

Also Verify the account SLA in Backupexec and service account are the same .

If you have a Client access server (seprate server than exchange ) ensure to have remote agent installed on it.

AP

Arul

h34rtster's picture

SP2 is installed on my backup exec media server and the agent has been pushed to my exchange server. 

The service account used to create the backup is the same as the one doing the restore. 

I exchange environment is stand-alone. 

lmosla's picture

Also do you have the Exchange Management tools installed on the media server (updated to the same level as the Exchange server)?

see: http://www.symantec.com/docs/HOWTO74428

h34rtster's picture

One additional thing to note is, if I change the location of my restore to a PST file on my backup exec media server, the restore performs successfully. 

ArulPrasad's picture

Check the remote agent publishing tab and ensure it has the FQND, Netbios and IP address of the Media server? if all 3 not Present try adding them manually, or try reestablishing trust.

Note about the Service account -- and SLA account for restore .. this might sometime cause an issue, the GRT restore is completly different than the backup , hence kindly check if the Account used is a sytem logong account in backup exec and it is the same account for running the BE services.

AP

Arul

h34rtster's picture

After checking the Publishing tab on the remote agent on my exchange server, I saw the FQDN (BE.DOMAIN.ORG), the NETBIOS name (BE), but no IP address. I added the IP address using the SLA credentials and restarted my backup exec agent service, but I still receive the same error after trying a restore.  

On my Media Server, I only have 1 account defined and it is my SLA. That account is also running the following services...

Backup Exec Server
Backup Exec Management Service
Backup Exec Job Engine
Backup Exec Device & Media Service
Backup Exec Agent Browser

However, "Local System" is used to run....

Backup Exec Error Recording Service
Backup Exec Remote Agent for Windows

I hope tha answers your question. 

Kunal.Mudliyar's picture

For the testing purpose can you try a redirect restore of your mail item to a different mail box?

Technical Support

Symantec

h34rtster's picture

When I try to restore a single mail item from one user's mailbox to a different user's mailbox, I receive the same error.

I've also tried restoring different mail items from a different user on a completely different exchange datastore, and I receive the same error. 

However, if I restore a single mail item from one user's mailbox to a PST file on a different server, it is successful. 

Kunal.Mudliyar's picture

If you are able to make a PST off it it means the backup is good.

Is this a DAG setup or you have a standalone exchange server?

Are you able to expand this exchange server in the backup selections?

Does it show resources like C:\ , system state and information store (just to verify BE and Exchange server connectivity)

You can try to uninstall and reinstall the remote agent on the exchange server and retry the restore.

Technical Support

Symantec

h34rtster's picture

I uninstalled the agent from my exchange server, re-installed it and rebooted my exchange server, but I am still receiving the same error when I try a restore on an individual mailbox item.

h34rtster's picture

Stand-alone exchange server. Yes, I do see the local resources (C, System State, Information Store). I actually can successfully restore an individual file on my exchange server's C drive to it's original location. Just individual mail items are not working.

Very strange.

Kunal.Mudliyar's picture

Can you run this support tool and see if shows you errors to fix.

http://www.symantec.com/docs/TECH126539

Keep the exchange tests selected

Download link is available in the related links

Technical Support

Symantec

h34rtster's picture

Should I run that on my Exchange server or my Media Server?

h34rtster's picture

Should I run that on my Exchange server or my Media Server?

Kunal.Mudliyar's picture

On the Media server

Technical Support

Symantec

h34rtster's picture

I think I ran it correctly, even though I didn't see any options relating to exchange. I choose "Scan for common issues". 

I received 2 warnings. The first says to make sure anti-virus excludes \\SERVER\SHARE which is the location of where my backups are going to. I do not have anti-virus installed on my media server.

The second warning shows SYSTEM'S UDP Port 445 is not open or listening. 

No errors were found, just warnings. 

lmosla's picture

When is the last time the Exchange server has been rebooted? Try to schedule a time for a reboot if it hasnt been done recently.

h34rtster's picture

A moment ago, I uninstalled the agent from my exchange server, re-installed it and rebooted my exchange server, but I am still receiving the same error when I try a restore on an individual mailbox item.

lmosla's picture

check the Exchange server Windows event log for any errors that happen during the times of the attempted restores.

h34rtster's picture

During a failed restore, nothing related appears in my event log on my exchange server.