Hi David,

 

What version of Exchange are you running?  Also do you have BE 11.0.6235 or 10.0.7170?

 

Is your incremental and your full using the same selection list?

 

Patty

I am running Exchange 2003 in a cluster. I am using BE 11.0.6235.

I am backing up the same selection list, which is the "Information Store", that's all.

David,

 

Are you doing your backups to tape?

 

In the best practices it states:

 

Restore individual Mail and Public Folder items from a full or incremental backup of the Information Store (Incremental supported only with B2D)

 

And in the Admin's guide it states that they must be associated to a policy and run to disk.

 

Are these requirements set in your environment?

 

Patty

 

 

 

Yes I am backing up to disk. I do have paid support so should I call you guys so you can connect and see what I am doing wrong?

David,

 

That probably would be best.

It may be easier to do a webex session and take a look.

 

Patty

Thank You, I will do that.

Have a good day.

Can you share what you learned? Im having the same exact problem, although Im not in a cluster. Just a single EX2007 server and a media server, backing up to disk. Thanks.

I was told by Symantec tech support that you can only restore individual email messages/folders from a full Information Store backup. If you try to restore an incremental or differential then you will restore all backed up data, and probably have a lot of upset users!

Now I only run full backups twice a week and rely on the "Restore Deleted Items" feature in Outlook.

Thumbs down to Symantec on this one. 

 

Jerry, I suggest you look into the "Continuous Protection for Exchange". It sounds sweet but I was also told by a rep at a seminar in San Francisco that I could not use it because I am on a cluster.