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Exchange Mailbox Archiving Task (in report mode) is not generating a report

Created: 29 Oct 2012 • Updated: 29 Oct 2012 | 4 comments
This issue has been solved. See solution.

Version: Symantec Enterprise Vault 9.0.4

I'm trying to troubleshoot a problem at the moment so I changed ticked "Run in report mode" on the task im interested in, restarted the archving task and did a Run Now on all mailboxes.

After it finished, no report was generated in the Enterprise Vault\Reports folder. Reports from other processes have been generated (ie. provisioning, moved items, PST exports, PST mig, etc).

The only left field thing I can think of is that this has been broken since moving from Windows Server 2003 (32 bit) to Windows Server 2008  R2 (64 bit), but all other services and reports are working... unless there is some reference somewhere preventing the report from getting created. I'm running a dtrace on the archiving task now to see if any obvious errors turn up.

Has anyone had this problem?

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Rob.Wilcox's picture

Do you mean you edited the properties of the task, and selected the check box 'run in report mode'? If that's the case that ONLY affects the scheduled run of the task.

If you then do a RUN NOW on the task, and want a report, you should pick the 'report' option in the list, and then allow it to proceed.

Rob.Wilcox's picture

Now I'm on a PC, rather than iPad ..

Did you tick this?

When did you a Run Now, what did you select?

scottbreen's picture

Ah... so this is what happens when you don't look at Enterprise Vault for a while.. You forget how to do the basics!

Thanks for that :)