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Exchange restores

Created: 06 Nov 2012 • Updated: 28 Nov 2012 | 15 comments
This issue has been solved. See solution.

Hi everyone

I have a really simple problem which i can't seem to fathum out!

Our daily full backups have been working fine and the other day i was able to select either the information store or individual mailbox items. However today all i get is the below picture, basically no option to select any Exchange items.

 

I've done an re-inventory of the backup drive, restarted all services, but to no avail

Can anyone suggest what i'm doing wrong, this is really odd!

Thanks

Simon

Comments 15 CommentsJump to latest comment

lmosla's picture

Hi keepsmiling, 

can you post the last job log of the backup you are trying to restore?

When was the last time you were able to restore successfully?

Are you restoring from tape or disc?

Make sure you have enough space available.

What version of Exchange are you using?

If Exchange 2007 or 2010 make sure you have the Exchange Management tools installed on the media server and that they are updated to the same level as the Exchange servers version.

Try uninstalling and then repushing the agent.

CraigV's picture

Can you see the Information Store to back it up? If not, remove the license for Exchange & re-add it!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Donald Eady's picture

Hey keepsmiling

 Verify that the selected server is the exchange server otherwise you will not see the exchange restore selections. Additionally are you running a DAG if so be sure that you are highlighting the DAG prior to hitting the restore button

I hope this posting was helpful

  

keepsmiling's picture

Hi everyone

Thanks for all your comments

So this morning i thought i'd look again. Now the backup is currently backing up another server so i clicked on the restore of both the Exchange 2003 and Exchange 2007 servers and the option is there! WTF

Looking on the restore lists, it only gives me the option to restore from the backup which is currently running. It doesn't give me options to restore from the last few days. The filter is set to show the last month so it's not that

Just trying to learn this new Backup Exec and do feel that some of the changes complicate procedures!

Can anyone help me further?

Thanks

Simon

CraigV's picture

If you don't have SP1a for BE 2012 installed, have you considered doing this as part of your troubleshooting process?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

keepsmiling's picture

Hi Craig

I dont have SP1a installed so i have done that. I need to restart the server, however there are files on it that are being used, so i need to find the right time to restart it!

I'll give you an update once i have done this

Thanks

Simon

keepsmiling's picture

Hi guys

Here is my situation...

I installed SP1a successfully and restarted the server. I can see the exchange options if i inventory and catalog the disk which has the data on it i require. It only shows the date of the tape i have cataloged (if i select Exchange) and no previous dates, is this by design? Bear in mind i can see previous backups if i just select normal files.

So i'm testing restoring an item back into my mailbox and the job succeeds but nothing appears in my mailbox. It's an Exchange 2003 setup and the System account in BE has full permissions to my mailbox.

I even get the message saying "Symantec Backup Exec for Windows Servers has restored one or more items to your mailbox. After verifying that all requested items have been restored, you can delete this message. For more information, contact your system administrator and refer to the job history for job "

Any help is greatly appreciated

Thanks
Simon

keepsmiling's picture

Just a quick note, i can restore individual mail items to an individual mailbox on our Exchange 2007 server fine

keepsmiling's picture

Can anyone help me please, i still have the restoring issue?

Donald Eady's picture

What is the issue that your seeing ?

 

I hope this posting was helpful

  

lmosla's picture

It sounds like you are running the restore from disk. Is this correct?

Were you able to push out the remote agent to the Exchange 2003 server after the recent update?

keepsmiling's picture

Hi

Donald

The issue i'm having is that i am unable to restore individual items to mailboxes. I receive an email saying 'Symantec Backup Exec for Windows Servers has restored one or more items to your mailbox. After verifying that all requested items have been restored, you can delete this message. For more information, contact your system administrator and refer to the job history for job'. However the e-mail doesn't appear in the inbox which is where it should be. The job completes successfully and gives no indication that there is a problem. I can successfully restore individual items to an Exchange 2007 server from the same Veritas media server

lmosla

Yes i can successfully push the updates to the server and yes it is a restore from a disk

 

I just cannot see why it is not working, but it is pointless backing items up if you can't restore them!

Thanks

Simon

Donald Eady's picture

keepsmiling

 

              Try creating a test mailbox, verify that youre able to send and receive mail to and from it. Then create a redirected restore for the items that your are attempting to restore and redirect them to the newly created mailbox. If successful you can attempt to do a "redirected" restore to the origional location. 

 

Addtionally you can try running the origional restore job with Debugging enable on both the media and exchange servers and post the job and sgmon logs for review

 

http://www.symantec.com/docs/TECH59308

 

I hope this posting was helpful

  

SOLUTION
keepsmiling's picture

Thanks for all your replies.

I have made a little progress and feel i'm not far away

I restored an e-mail from my mailbox to the inbox of the service account for Backup Exec absolutely fine, but just cannot restore back to the orignal location. The permissions on my inbox for the Backup Exec service account are full permissions and the option to "overwrite any messages......" was selected when i tried to restore back to my inbox and the job completed with no errors or exceptions. I will continue testing tomorrow and provide you with any more updates

keepsmiling's picture

Ok so i tried this today and it worked! WTF

I haven't made any changes or done anything different but the mail item appeared back into my inbox as it should do

Thanks for all your help everyone