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Exchange server, restore failing with Backup Exec 2010

Created: 14 Dec 2012 • Updated: 17 Dec 2012 | 8 comments
NBU_13's picture
This issue has been solved. See solution.


Anyone help me on this issue.

I need to restore mail box from exchange server with Backup exec 2010, its getting fails with below error.

I checked port 10000 with remote agent, its opened and I reinstalled remote agent on exchange server from Backup Exec media server and again getting same error.

Restoration-srv-exchange01.vitaberry.localRemote Agent not detected on srv-exchange01.vitaberry.local.

RestauraciónV-79-57344-3844 - The media server could not connect to the remote agent on the computer srv-exchange01.vitaberry.local.

Restoration-srv-exchange01.vitaberry.localV-79-57344-3844 - The media server could not connect to the remote agent on the computer srv-exchange01.vitaberry.local.

Thanks in Advanced

Comments 8 CommentsJump to latest comment

pkh's picture

Do you have multiple NIC's on either machines?  Go to the Network & Security section of the job and choose a particular NIC and IPv4

NBU_13's picture

yes, its ping

Backup is running fine for this Exchange server.

Only restore is getting fail with below error.

The job failed with the following error: Could not connect to the media server to the remote computer. Maybe the remote computer is not running Backup Exec

Note : I tried to add Exchange server name and  ip address entry in Backup Exec 2010 media server´s hosts file, but still its getting same error.


NBU_13's picture

Environment Information :

OS : Windows 2008

Backup Exc 2010

Exchange Server 2007

rendersr's picture

Is there a firewall in between? Can you telnet on port 10000?

NBU_13's picture

yes, I can telnet 10000

Issue got resolved, its due to Backup Exec credentials.

Now, its working fine.

Thank you...

charlespanth's picture


This issue has been solved easily and thanks to NBU_13 for recommending a good solution but if in future if there is a similar problem of backup restore from the Symantec Backup then you can go in for any third party tools.