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Exchange server, restore failing with Backup Exec 2010

Created: 14 Dec 2012 • Updated: 17 Dec 2012 | 8 comments
NBU_13's picture
This issue has been solved. See solution.

Hi,

Anyone help me on this issue.

I need to restore mail box from exchange server with Backup exec 2010, its getting fails with below error.

I checked port 10000 with remote agent, its opened and I reinstalled remote agent on exchange server from Backup Exec media server and again getting same error.

 

Restoration-srv-exchange01.vitaberry.localRemote Agent not detected on srv-exchange01.vitaberry.local.

RestauraciónV-79-57344-3844 - The media server could not connect to the remote agent on the computer srv-exchange01.vitaberry.local.

Restoration-srv-exchange01.vitaberry.localV-79-57344-3844 - The media server could not connect to the remote agent on the computer srv-exchange01.vitaberry.local.

 

Thanks in Advanced

Comments 8 CommentsJump to latest comment

pkh's picture

Do you have multiple NIC's on either machines?  Go to the Network & Security section of the job and choose a particular NIC and IPv4

NBU_13's picture

yes, its ping

Backup is running fine for this Exchange server.

Only restore is getting fail with below error.

The job failed with the following error: Could not connect to the media server to the remote computer. Maybe the remote computer is not running Backup Exec

 

Note : I tried to add Exchange server name and  ip address entry in Backup Exec 2010 media server´s hosts file, but still its getting same error.

Thanks.

NBU_13's picture

Environment Information :

OS : Windows 2008

Backup Exc 2010

Exchange Server 2007

rendersr's picture

Is there a firewall in between? Can you telnet on port 10000?

 

NBU_13's picture

yes, I can telnet 10000

Issue got resolved, its due to Backup Exec credentials.

Now, its working fine.

 

Thank you...

SOLUTION
charlespanth's picture

Hi,

 

This issue has been solved easily and thanks to NBU_13 for recommending a good solution but if in future if there is a similar problem of backup restore from the Symantec Backup then you can go in for any third party tools.

 

Thanks.