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Exclusions for Backup software

Created: 26 Feb 2013 | 6 comments


we run the current version of SEP on our servers and admins are complaining these messages:

The following lines have triggered an ERRORLEVEL:
Logfile line no. 0067: ANS4251W System Writer file '\\server_xyz\c$\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eraserutilrebootdrv.sys': not found.

The backup guys asked me to create a dummy file. But the file is existing. Is there an issue by using the path like above?
Does it make sense to exclude a lot of SEP Files e.g. signatures, engine, ....



Operating Systems:

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Ashish-Sharma's picture


Check this artical

BUG REPORT: PureDisk 6.6/6.6.1 Export to NetBackup jobs fail with 'Export To NBU exited with error.'
Article:TECH158780  |  Created: 2011-04-26  |  Updated: 2011-04-26  |  Article URL

Thanks In Advance

Ashish Sharma

Rafeeq's picture

Create an exception in backup exec to ignore these files.

Christoph_A's picture


regarding SEP12 will it be O.K. to exclude these files from backup?

C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs
From my point of view the client will be able to download new signatures after a restore.

Excluding c:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\ does not help in this case.
But I do not know why...



Rafeeq's picture

Yes, once restored client will downlaod defs and keep it inside virus defs folder

check this document and make sure you have set these right

Best settings for Symantec Endpoint Protection (SEP) client with Backup Exec for Windows Server version 12.x

Mithun Sanghavi's picture


What version of SEP 12.1 are you running?

Which Backup software are you running?

Check these Articles:

Best settings for Symantec Endpoint Protection (SEP) client with Backup Exec for Windows Server version 12.x

Backup Exec Backup and Restore job rates are slower than expected with Symantec Endpoint Protection 12.1 installed

Backup Exec 2010 Tuning, Performance, and Troubleshooting Guide

How to globally exclude specific folders while performing a backup in SYMANTEC Backup Exec for Windows Servers:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

John Santana's picture

What is the best way to exclude that file from scanning ?

Kind regards,

John Santana
IT Professional


Please be nice to me as I'm newbie in this forum.