Get the vpdebug log from the server and you can verify that.

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/ffc86f19625edf8d8825739500054b9f?OpenDocument

Can you provide us a screen shot of the exceptions you created.also assure that you are assigned centralized exception policy to the group which is client is present and the client is received that policy(You can use policy sl. no for finding this)

Please find attached screen shot requested.

I can confirm that Policy is assign to target group.  and that target clients are inside the group.

Also, I refresh update the policy just to be sure. I just enabled logging (ALL)   and trigger  the Scan from the SEP mgmt console. Waiting for  a while just to collect some logs.

tks,
 

No joy, after checking the result of the logs, I can confirm that exclusions doesnt work.

anybody who has more idea?

In the client go to help and support-->troubleshooting and you can find out the policy sl. no.Match it with the policy sl. no in the SEPM(Clients---><<<corresponding group which the client sits>>-->details)

Try creating local Client Side Exclusions

Try this one
if you are using old SEPM and client SEP version then upgrade to latest version.
then check from both side are they getting right policy.

http://service1.symantec.com/support/ent-security....

Viewing the policy serial number

You should check the policy serial number on the client to see if it matches the serial number that appears in the management console. If the client communicates
with the management server and receives regular policy updates, the serial numbers should match.

If the policy serial numbers do not match, you can try to manually update the policies on the client computer and check the troubleshooting logs.

To view the policy serial number in the management console

• 1. In the management console, click Clients.
  2. Under "View Clients", select the relevant group, and then select the Details tab.

The policy serial number and the policy date appear at the bottom of the details list.

To view the policy serial number on the client

• • 1. On the client computer, in the client user interface, click on the Help and Support button, select Troubleshooting.
    2. In the Management section, look at the policy serial number.

The serial number should match the serial number of the policy that the management server pushes to the client.