Video Screencast Help

Expired Rewards

Created: 25 Nov 2013 • Updated: 26 Nov 2013 | 2 comments
Frank Quijano's picture
This issue has been solved. See solution.

I noticed this on my profile:

31.0 Approved 20 Jun, 2013 - 15:11 GMT Rewards Points Expiration Site Participation Points expired due to inactivity.

This was displayed on my previous account.

Now that the previous account has been merged already to this new and current account, is it possible for the expired reward points to be awarded back?

It was somehow related to my previous problem about having duplicate accounts.

For your usual assistance please. Thanks.

Operating Systems:

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.Brian's picture

Send a PM to LeslieMiller to help you out

https://www-secure.symantec.com/connect/user/lesli...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
mbmillecam's picture

All points expire after 12 months of inactivity with your point account.  This means that you did not receive any points and you did not redeem points within that 12 month period.  We do not re-instate points onto the system.  

We regret that you have lost points.  Please try to continue to contribute to Symantec Connect and if you have any issues with your account please contact us quickly.  Also remember that you can edit and manage your information (company name, email address, so forth) by first logging into your Symantec Connect account and going to the "Edit" tab in your profile.  You will find a link at the top of the page to help you change your information instead of creating a new account.

Thank you!

SOLUTION