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Explicit Group Update Providers table

Created: 17 Jul 2013 • Updated: 17 Jul 2013 | 3 comments

Hello,

We have one group in SEPM with all different location clients in it including many GUPS. On that group, there is a policy that lists out all subnet mapping them to their GUP appropriately.  This is working fine for many locations however for one of the location, it doesn't seem to work, although the gup machines are setup correctly.  I have a network 10.189.0.0/16 that should go to GUP 10.81.68.23 .  I have telnet to the gup from the client subnet on port 2967 and telnet work, gup has also downloaded from sepm.  Please advise.

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Brɨan's picture

And that policy is correctly applied to that location?

Have you verified policy on client matches what's in SEPM?

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Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

After reading thread it seems mappping of GUP's is working fine except for one subnet.

Probably GUP is not functioning correctly.

Refer the following articles to troubleshoot on this issue.

Test SEP to GUP and GUP to SEPM communication.

http://www.symantec.com/docs/TECH153328 

Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

http://www.symantec.com/docs/TECH104539

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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SMLatCST's picture

In your GUP list, do you have any GUPs that are on the 10.189.*.*/16 subnet?

If so, the clients in that subnet will use that GUP first, and won't get as far as using the Explicit GUP list.

Incidentally, as you're using Explicit GUPs and all, how do you have Location Awareness configured?  This should help us determine if it is a factor in the way the client is choosing GUPs.