Video Screencast Help

Export and delete mail and folders in EV

Created: 02 Nov 2012 • Updated: 09 Nov 2012 | 4 comments
This issue has been solved. See solution.

We are running EV 9.0 in our environment with Exchange 2007SP3. I have a user who wants a particular archive folder deleted along with all of the sub-folders and email below it. I have done an archive export & delete from the EV console. If all is correct when is the folder removed form EV?

Comments 4 CommentsJump to latest comment

JesusWept3's picture

To remove empty folders, you have to use the DeleteEmptyFolders registry DWORD

JesusWept3's picture

http://www.symantec.com/business/support/index?page=content&id=TECH47918

 

1. Open registry editor on the Storage Service computer.
 

2. Create a new DWORD entry called DeleteEmptyFolders under the following key:
 
For 32 bit operating system
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Storage
 
For 64 bit operating system
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Storage
3. Give DeleteEmptyFolders a value of 1.
4. Restart the Storage Service.

When the Storage Service is restarted it searches for and deletes the empty folders in all archives. At the end of the search, the DeleteEmptyFolders value is automatically reset to 0 to turn off this functionality.

SOLUTION
Chau Tran's picture

You can't delete a particular folder in the archive, unless the particular folder is emptied and by applying the following reg key:

http://www.symantec.com/business/support/index?page=content&id=TECH47918

What you have described "I have done an archive export & delete from the EV console. If all is correct when is the folder removed form EV" is deleting the entire archive? That is not deleting a particular folder within the archive. If all that is correct the user's archive will get deleted NOT a particular folder.

 

Regards,

Chau Tran

ASC, STS, SCS and MCITP

Chau Tran's picture

If the storage service has procesed the archive deletion that you described then what you can do is, backup the PST that you exported, edit the PST using Outlook and remove the folders/items that is required by the user, then disable then re-enable user to recreate the user's archive. In the user's Outlook remove all the EV shortcuts, import the edited PST and in the process choose to create the EV shortcuts. This will solve your deleted archive issue and also resolve the initial query about deleting the particular folder(s) within the archive.

Hope that helps.

Regards,

Chau Tran

ASC, STS, SCS and MCITP